OUR ORGANISATION
Join Lifeline Australia and you will be helping to support the delivery of critical services ensuring that “no person in Australia has to face their darkest moments alone.”
Lifeline Australia is a national suicide prevention charity providing all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services. We are committed to empowering Australians to be suicide-safe through connection, compassion and hope.
Lifeline Australia Ltd (LLA) is located in Sydney, with small teams of dedicated staff employed to lead funding and corporate relations activities, and to provide the design, technical infrastructure and governance of services across Lifeline’s member network. LLA recently embarked on an exciting transformation journey, guided by an ambitious strategic plan.
The 2024-2027 Strategic Plan will see enhancements across services, technology and workforce to bring about better outcomes and a more accessible and flexible support system for help-seekers.
THE OPPORTUNITY
Lifeline Australia is seeking a friendly, organised and customer-focused Customer Support Officer to support participants and donors during the 2026 Out of the Shadows Walk campaign.
Working approximately 4 hours per day across 4 days per week, you’ll be the first point of contact for participant and donor enquiries, help troubleshoot issues within our fundraising platform, engage with our Facebook community, and play an important role in delivering a positive supporter experience.
This is a fantastic opportunity to contribute to a meaningful national campaign supporting suicide prevention and helping Australians honour and remember loved ones lost to suicide.
Contract period: Approximately 8 weeks, commencing late July or early August through to
September 2026.
ABOUT YOU
- Previous experience in customer service, administration, supporter
care or a similar role.
- Excellent written communication skills and a warm, empathetic approach.
- Strong attention to detail and organisational skills.
- Comfortable learning new online systems and platforms.
- Able to work independently and manage competing priorities in a remote
environment.
OUR CULTURE
The team are passionate, supportive and hardworking. They are very driven to reach their goals, so that they can continue to grow and deliver critical support to all Australians at a time when the importance of mental health has never been so prevalent.
EMPLOYEE BENEFITS PACKAGE
- Salary Packaging – being a not-for-profit organisation allows us to offer our employees access to some amazing tax savings through salary packaging.
- Flexible working – we provide flexibility and support to all employees and encourage work-life balance.
- Employee Assistance Program – access to free counselling sessions for you and your family.
- Beautiful office facilities in central location.
