About Us:
We are one of Australia’s leading privately owned housing maintenance companies, partnering with Public and Community Housing providers to manage over 40,000 dwellings nationwide. Each day, we coordinate more than 3,000 skilled subcontractors delivering over 1,000 maintenance works orders across the country.
Our culture is built on our core values of Performance Driven, Accountable, Customer Focused, Teamwork and Safety First (PACTS). We are committed to creating inclusive, respectful, and high-performing environments for our people, clients, and communities.
About the Role:
We are seeking an experienced and commercially astute Service Delivery Manager to lead and grow our quoted/project works function while ensuring seamless integration with Business As Usual (BAU) maintenance operations.
Reporting to the State Manager in our North Coogee office, this is a critical leadership role responsible for managing a team of Project Managers, driving subcontractor capability, and expanding project delivery across the business.
You will oversee a high-volume portfolio of concurrent projects, ranging from circa $5,000 to $250,000, while ensuring delivery excellence, operational efficiency, and strong financial outcomes.
Key Responsibilities:
- Lead, mentor and develop a high-performing team of Project Managers, ensuring effective workload allocation, accountability and delivery excellence.
- Oversee the successful delivery of multiple projects simultaneously, meeting time, cost, quality and client expectations.
- Resolve project escalations and drive strong operational performance across the project portfolio.
- Develop and execute subcontractor procurement strategies, maintaining a reliable, high-quality network and optimising utilisation across all workstreams.
- Build subcontractor capability and coverage to support project delivery, including remote and regional requirements.
- Build strong relationships with clients and stakeholders to increase pipeline opportunities, conversion rates and long-term partnerships.
- Identify and pursue opportunities to expand project works, revenue streams and market presence.
- Support tendering activities, pricing strategies and market positioning initiatives.
- Work closely with the Operations Manager to align Projects and BAU delivery within a whole-of-business service model.
- Monitor project financial performance, including margins, cost controls and profitability.
- Contribute to budgeting, forecasting and continuous improvement initiatives.
- Ensure compliance with WHS, regulatory, contractual and performance obligations across all project activities.
- Provide accurate reporting, analysis and insights to support operational and strategic decision-making.
About You:
You are a strong leader with a hands-on approach, capable of operating in a fast-paced, high-volume environment. You bring a balance of operational excellence, commercial acumen, and stakeholder engagement capability.
Key Requirements:
- 7+ years’ experience in operational management within maintenance, construction, or facilities services
- Proven experience leading project teams and managing high-volume workflows
- Strong subcontractor procurement and management experience
- Demonstrated success in business development or growing service lines
- Excellent communication, negotiation, and stakeholder engagement skills
Why Join Us?
- Lead a critical function within a growing, national business
- Work with a high-performing and collaborative leadership team
- Opportunity to shape and grow a key service line
- Be part of a values-driven organisation making a real impact in the community housing sector
Apply Now
If you are ready to take the next step in your leadership career and drive service delivery excellence at scale, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and suitability for the role.
We are an equal opportunity employer and strongly encourage applications from diverse backgrounds. We are committed to providing a safe, inclusive and supportive workplace for all employees.
