About the Company:
We are Australia’s largest privately owned housing maintenance company, delivering essential maintenance services to Public and Community Housing providers nationwide. Our work supports the upkeep of critical government assets, and our reputation is built on accountability, quality outcomes, and operational excellence.
The Opportunity:
We are seeking an experienced and highly capable Operations Manager to lead the delivery of responsive and programmed maintenance services under a major housing maintenance contract.
Reporting to the State Manager, this is a senior operational leadership role with end-to-end accountability for service delivery performance. You will provide strong leadership, guidance, and support to operational teams, ensuring consistency, efficiency, and high standards of quality, safety, and compliance across a geographically diverse operating environment.
This role will suit a confident people leader who can drive performance, build capability, and create a positive, accountable culture while maintaining strong client relationships.
Key Responsibilities:
Operational Leadership & Service Delivery
- Lead the end-to-end delivery of responsive and programmed maintenance works, ensuring services are delivered safely, on time, within budget, and in line with contractual requirements
- Monitor operational performance and contract KPIs, implementing corrective actions and improvements where required
- Ensure high standards of job completion, documentation, quality, and compliance
People Leadership & Performance
- Lead, mentor, and support operational leaders and team members
- Foster a high-performance, customer-focused, and accountable culture
- Provide clear direction, coaching, and guidance to uplift capability and performance
- Manage performance and conduct matters in line with company values and expectations
Client & Stakeholder Management
- Act as a key operational contact for clients, building strong, professional relationships
- Represent the business in operational meetings, reviews, and forums
- Ensure service delivery aligns with client expectations, procedures, and contractual obligations
Subcontractor & Supplier Management
- Oversee subcontractor performance and compliance across maintenance services
- Strengthen and expand the subcontractor network to support service delivery requirements
- Ensure subcontractors meet all safety, quality, and behavioural standards
Financial & Commercial Management
- Manage operational budgets, forecasting, and cost control
- Review and approve payment claims and invoices in line with contractual and business requirements
- Identify opportunities to improve productivity, efficiency, and commercial outcomes
Continuous Improvement, Compliance & Safety
- Drive continuous improvement initiatives across systems, processes, and service delivery
- Ensure compliance with all contractual, legislative, WHS, and environmental requirements
- Lead by example in promoting a Zero Harm safety culture
- Oversee audits, inspections, and incident management activities
About You:
You are an experienced Operations Manager with a strong background in maintenance, construction, or facilities management. You are a calm, capable, and confident leader who supports and empowers teams while driving accountability and results.
You are commercially astute, solutions-focused, and comfortable operating in a fast-paced, high-volume service delivery environment.
Key Requirements:
Qualifications & Licences
- Construction Management, Trade Qualification, or equivalent experience
- General Construction Induction Card (White Card)
- Current Driver’s Licence
- Post-trade qualifications (desirable)
Experience & Skills
- Extensive experience in maintenance and/or construction operations
- Proven success leading operational teams
- Strong understanding of responsive and programmed maintenance delivery
- Demonstrated ability to manage subcontractors and service performance
- Strong financial, commercial, and reporting capability
- Ability to interpret technical drawings, specifications, and contractual documentation
- Excellent communication, negotiation, and stakeholder management skills
Personal Attributes
- Results-driven with a strong sense of accountability
- High level of professionalism and integrity
- Organised, detail-focused, and proactive
- Resilient and adaptable
- Committed to continuous improvement and safety leadership
Why Join Us?
- Lead a critical operational function within a market-leading organisation
- Work closely with senior leadership on contract performance and service outcomes
- Influence how maintenance services are delivered across communities
- Join a values-driven business committed to safety, inclusion, and excellence
- Be part of a company that is big enough to deliver and small enough to care
If you are a strong operational leader ready to drive performance while supporting and developing your team, we encourage you to apply.
