Make an Impact with Kieser
About Us
Kieser Australia is a network of integrated Physiotherapy, Rehabilitation, and Strength & Conditioning Clinics. Our team of Physiotherapists, Exercise Physiologists, and Exercise Scientists are dedicated to providing the highest standard of care using science and evidence-based methods to achieve the best outcome.
During a time of significant growth, you will play a key role in shaping our future and developing your career.
Why You’ll Love This Role
Join our team as the Care Navigation Lead, leading a growing care navigation team focused on creating an experience of excellence for our clients when they make an initial inquiry about our services at Kieser.
The objective of the role is to oversee the daily operations of a growing care navigation team, ensuring all client interactions are delivered efficiently and to a high professional
standard.
This isn’t just a job, it’s a chance to empower people to live life to the fullest.
What You’ll Do
Key responsibilities include, but are not limited to:
- Lead: Lead, coach and mentor a growing team.
- Operations: Oversee day-to-day operations of the Care Navigation Centre.
- Triage: Support the team to apply clinical judgement to help our patients find the right service packages available in our clinics.
- Multidisciplinary coordination: Enhance communication and collaboration between GPs, specialists, our clinic professionals, and other healthcare providers.
- Escalation: Handle client complaints with professionalism, ensuring timely resolution and escalating matters as/if required.
- Quality: Perform regular quality assurance checks (e.g. call monitoring, case file reviews) to ensure service quality and adherence to defined protocols.
- Support and promote the Kieser values of Reliability, It’s all about Outcomes and Growing People, Growing Teams through a working understanding of the integral role these values play in the care of our clients.
What We’re Looking For
Must-haves:
- 1+ years clinical background experience
- Strong understanding of care navigation principles and practices within the Private Health Insurance
- (PHI) and Active Aging and Ability (AAA) sectors.
- Excellent coaching and mentoring skills with a proven ability to motivate and develop a team
- Exceptional problem-solving skills and the ability to operate effectively in an ambiguous and fast-paced pilot environment
- Experience working with client management systems (e.g. Logic+ or similar) and the Microsoft Office Suite
Nice-to-haves:
- Formal qualifications in leadership, management, or a relevant health/community services field
- Demonstrated experience in a telephone-based or contact centre environment, with strong active
- listening, clear verbal communication, and the ability to manage sensitive client conversations with empathy and professionalism
- Proficiency in navigating and troubleshooting multiple digital platforms and telephony systems simultaneously, with a demonstrated ability to quickly adapt to new systems and support team members in their effective use
What’s In It For You
• Structured onboarding + ongoing professional development
• Clear career pathways and leadership program
• Fun team culture, social events, and wellbeing programs
• Free access to Kieser facilities + discounted family memberships
• Recharge Leave (1 day) + Birthday Leave (half day)
• 12 weeks paid parental leave for primary carers
• Up to $1500 annual PD allowance
• Opportunities to participate in domestic & international outreach programs
• Clear career pathways and leadership programs
Our Commitment to Diversity
We celebrate diversity and strive to create an inclusive, supportive workplace where everyone feels valued. If you’re passionate about health and want to make an impact, we’d love to hear from you.
If you’re ready to start a career with Kieser, apply now!
Only short-listed candidates will be contacted.
