Property Management Administration Assistant

Summary:

The Property Management Administration Assistant (PMAA)  is responsible for providing the property management team with a high level of accurate and efficient administrative support.

The Property Management Administration Assistant must work closely with all members of the property management team to ensure all tasks are completed within the required time frames and to Kay & Burton Standards.  An understanding of the importance of the administration role in the provision of our client service is integral to the position. The PMAA must ensure an effective working relationship with members of the property management team in order to ensure tasks are completed with confidence, quality and efficiency.

The duties and responsibilities of this role require not only exceptional organisation skills, but also strong attention to detail, and a desire and ability to go above and beyond to contribute to the success of Kay & Burton Property Management.

Responsibilities:

• Working closely with the Team Leader & Team Manager, Property Management to achieve the goals and ongoing success and high performance of the property management administration team.
• Proactive completion of daily administration tasks for the property management team including new business onboarding, marketing, off-listing, lease agreements, lease renewals, rent increases, utility connections, and any other tasks as required.
• In conjunction with the Team Manager, Property Management and Operations Manager, providing useful and proactive input towards the implementation of improved administration procedures and streamlining processes for the benefit of the divisions overall client service
• Responding to emails and enquiry from internal team members on property management administration and task related matters
• Day to day engagement with the property management and administration team, ensuring a high level of internal support is provided to the property managers to enable them to perform their duties to the required standards.
• Attending fortnightly Administration meetings to discuss team wins, process improvements and any other concerns as a team.
•  Establishing strong working relationships within the whole Kay & Burton organisation.
• Assisting with Guest Relations coverage as required or called upon – assisting with lunch cover or cover when one of the team is absent or need of back up assistance.
• Assisting the Team Leader and/or Team Manager, Property Management with other duties such as preparing catering booking rooms, welcoming guests and any other functions that benefit the culture and operation of the property management division.
• Taking on various projects, as allocated and able, as their own responsibility and completing any audits on such projects and providing updates to the Team Lead & Team Manager, Property Management as required.
• Living the Kay & Burton company values and brand in all that you do.

Qualifications:

• Experience in administration/property management industry highly regarded.
• Agents Representative Certificate or Certificate IV in Property Services.
• Proficient in Microsoft Office (Word/Excel/PowerPoint)