Customer Experience Team Leader

Do you love cars and great customer experiences? 🚗🚗

At Karmo, we’re reinventing car ownership with flexible vehicle subscriptions that make driving simple, affordable and fun.

We’re growing fast and looking for a Customer Experience Team Leader to lead our team and deliver an outstanding customer journey from enquiry to delivery.

🚀 What You’ll Be Doing

• Guide customers to the best vehicle subscription for their needs.
• Lead, coach and motivate your team while working closely with the State Manager.
• Deliver outstanding service that drives loyalty and repeat business.
• Hit monthly subscription and growth targets.
• Manage the lifecycle such as customer onboarding and subscription renewals/returns.
• Collaborate with operations, sales and delivery teams to keep things running smoothly.
• Handle customer feedback and resolve issues quickly and professionally.

🎯 What You’ll Bring

• Automotive experience in a Dealership or Rental space is essential.
• A current, valid Australian Driver’s Licence is a must
• Passion for people and problem solving.
• Leadership skills or readiness to step up into a lead role.
• Strong communication and attention to detail.
• Positive attitude and drive to grow with an expanding business.

💡 What’s In It For You

• On-target earnings of $75,000 – $85,000 per year
• Fully Maintained Vehicle, Fuel Card and Toll Tag (T&Cs apply)
• Monday to Friday roster – enjoy your weekends!
• Mascot, NSW
• 8 Weeks Employer-Paid Parental Leave
• Family Vehicle Subscription Discount
• High Volume Opportunities
• Join a Growing, Forward Thinking Business Changing the Automotive Space

📕 About The Company

Karmo is Australia’s largest car subscription provider, leading a fast-growing movement toward flexible, affordable, and convenient vehicle access. Our innovative model lets customers regularly swap cars to suit their changing needs, offering a smarter alternative to traditional car ownership.

📝 How To Apply

If this role sounds like you, please click on the apply button & follow the prompts. We will get in touch if you are shortlisted for this opportunity.

*You must have relevant qualifications & experience to be considered for this position. We will only be contacting those who match the criteria. All shortlisted applicants will be required to undertake a pre-employment check including police and medical check*