Kalano is seeking a passionate and skilled Child & Family Wellbeing Coordinator to join our Child & Family Intensive Support (CaFIS) team. This is an exciting opportunity to lead, support and deliver culturally responsive, trauma‑informed services to families while contributing to meaningful community outcomes.
If you are committed to strengthening families, empowering communities, and supporting a high-performing team, we want to hear from you.
The Child & Family Wellbeing Coordinator plays a dual role:
✔ Direct case management for a small caseload of families
✔ Operational and leadership support for the Youth & Family Services Manager
You will ensure high-quality service delivery across the CaFIS program, guide staff practice, support compliance and reporting, and help foster a positive, culturally safe team environment.
This position is perfect for someone who enjoys both frontline work and team leadership.
Key Responsibilities
- Provide intensive case management to a small caseload of families, including assessments, case plans, reviews, and accurate reporting.
- Support day‑to‑day CaFIS program operations, ensuring consistent service delivery and adherence to guidelines.
- Guide and support team members through mentoring, coaching, informal supervision, and case discussion.
- Monitor team documentation, ensuring case notes, plans, and reports meet DSS and organisational requirements.
- Build strong relationships with Aboriginal families, Elders, and community stakeholders across the Big Rivers region.
- Collaborate with external agencies—schools, health providers, government departments—to coordinate holistic support for families.
- Contribute to leadership activities, including recruitment, induction, performance support, and team development.
- Support compliance and quality assurance, including audits, data accuracy, reporting, and continuous improvement.
- Promote Work Health & Safety, completing inspections, reporting hazards, and ensuring team participation in WHS processes.
- Provide operational support to the Youth & Family Services Manager and step in during their absence where required.
Qualifications, Experience, Skills and Other Requirements:
Qualifications (All qualifications must be recognised in Australia)
- Diploma or higher in Community Services or related field (or working towards).
Experience & Skills
- Experience working in case management with vulnerable families.
- Experience in program coordination, supervision, or team leadership.
- Experience working with Aboriginal families and communities in remote/regional NT contexts.
- Knowledge of child protection systems, trauma-informed practice, and family support frameworks.
- Understanding of the cultural needs of Aboriginal and Torres Strait Islander clients.
- Strong interpersonal skills, with the ability to work empathetically with clients from diverse cultural backgrounds.
- Demonstrated ability to organise, facilitate, and participate in a variety of person-centred activities.
- Strong leadership, supervision, and team support skills.
- Strong administrative skills, including use of various IT equipment, devices and software systems.
- Strong attention to detail and the ability to maintain accurate records.
- Ability to work both independently and as part of a team.
Other Requirements
- Valid NT Drivers Licence
- Valid NT Working with Children Clearance (Ochre Card)
- National Police Check
Salary and Conditions:
Employment Type: Fulltime
Salary: $94,695.64 – 107,843.32 per annum (pro-rata)
Entitlements/Benefits:
- 6 Weeks Annual Leave
- 2 Weeks Sick Leave
- 2 Weeks Ancillary Leave
- 1 RDO per Month
- Access to pre-tax salary packaging through CBB
Location: Kalano’s Big Rivers Child & Family Centre, Katherine, NT 0850
Hours of work:
Monday – Friday | 08:00am – 4:30pm with a 1hour unpaid lunch break.
37.5hours per week | 7.5hours per day
All applications are to include an up-to-date Resume and a Cover Letter addressing your suitability for the role and apply via our Kalano’s Careers page before the closing date to be accepted.
Position Descriptions can be obtained from Human Resources.
Phone 08 89722588 | Email hr@kalano.org.au
Applications close: Wednesday 15th July 2026
