At Berwick BMW, we don’t just service vehicles, we deliver
an ownership experience worthy of one of the world’s leading luxury automotive
brands.
We’re looking for an experienced Service Advisor who already
understands the demands of a busy dealership environment and is passionate
about delivering exceptional customer service. This is not an entry-level
opportunity. We’re seeking a professional who can confidently manage the
complete customer journey while maintaining the high standards of
communication, organisation and attention to detail expected of the BMW brand.
As the face of our Aftersales Department, you’ll play a
pivotal role in creating a seamless ownership experience for every customer.
From the moment they arrive through to vehicle handover, you’ll ensure every
interaction reflects the premium service, professionalism and care synonymous
with BMW.
If you thrive in a fast-paced dealership environment, take
pride in building lasting customer relationships, and want to represent one of
Australia’s leading premium automotive brands, we’d love to hear from you.
Why Jowett Motor Group
We back our people properly. Here’s what that looks like:
- Competitive base salary, achievable monthly commissions, and annual salary reviews
- BMW company vehicle or car allowance
- Paid Parental Leave – 12 weeks primary carer, 2 weeks secondary
- Ongoing training and development (online and face-to-face) with real internal career pathways
- Recognition and team events (BBQs, birthdays, group Christmas party)
- Retailer discounts across major brands
- Employee Assistance Program (EAP)
- A genuine commitment to supporting women in automotive through our Women in
- Automotive partnership
- Leaders who set clear expectations, back you, and want you to succeed
About the opportunity:
As a Service Advisor at Berwick BMW, you’ll play a key role in ensuring smooth workshop operations and delivering a seamless customer experience. You’ll work closely with our skilled technicians, manage workflow, resolve challenges, and help drive service performance, all while developing your skills and advancing your career within a premium automotive environment.
About the Role
As a Service Advisor, you’ll own the end-to-end customer
service journey and be the trusted point of contact between our customers and
workshop team.
Every interaction matters. You’ll deliver a premium
experience that reflects the prestige of the BMW brand while ensuring repairs
are managed efficiently, communication is proactive, and customer expectations
are consistently exceeded.
Key Responsibilities
- Deliver
a premium customer experience from vehicle check-in through to handover
- Clearly
explain recommended repairs, maintenance requirements, costs and
completion timelines
- Liaise
closely with technicians to coordinate repairs and ensure workshop
efficiency
- Order
parts and provide proactive customer updates throughout the repair process
- Prepare
repair orders, job cards and invoices with accuracy and attention to
detail
- Represent
the BMW brand by delivering an exceptional ownership experience that
exceeds customer expectations
About You
You’ll bring:
- Previous
Service Advisor experience within a franchised dealership (essential)
- A
proven ability to manage a busy service department while maintaining
exceptional customer satisfaction
- Outstanding
communication and relationship-building skills
- A
genuine passion for delivering premium customer service
- Excellent
organisational skills with strong attention to detail
- Confidence
using dealership management systems and digital service tools
- A
professional, positive attitude and the ability to thrive in a
collaborative team environment
About Jowett Motor Group
Since 2001, Jowett Motor Group has grown into a leading
automotive group representing BMW, MINI, Motorrad, Honda, Audi, Geely and
Chery. Our culture is built on family values, accountability, and continuous
improvement. We care about performance, but we care just as much about our
people.
Apply Now
Ready to take the next step with Berwick BMW? Apply today.
Learn more about careers at Jowett Motor Group: www.jmgpl.com.au/careers
Diversity & Inclusion
We welcome applications from people of all backgrounds,
ages, genders and cultures.
Pre-employment Checks
A National Police Check is required prior to commencement.
