Berwick BMW, MINI & Motorrad, part of the
award-winning, family-owned Jowett Motor Group, is seeking a Receptionist/Concierge to join our dealership in a full-time, Monday to Friday role.
If you thrive as the first point of contact, enjoy
delivering exceptional customer service, and take pride in creating a warm,
premium experience from the moment customers arrive, we’d love to hear from
you.
Why Jowett Motor Group?
We back our people properly. Here’s what that looks like:
- Competitive
base salary.
- Paid
Parental Leave – 12 weeks for primary carers and 2 weeks for secondary
carers.
- Ongoing
training and development (online and face-to-face) with genuine internal
career pathways.
- Recognition
and team events, including BBQs, birthdays and our annual Christmas
celebration.
- Retailer
discounts across major brands.
- Employee
Assistance Program (EAP).
- A
genuine commitment to supporting women in automotive through our Women in
Automotive partnership.
- Supportive
leaders who set clear expectations, invest in your success and encourage
continuous growth.
About the opportunity
As our Receptionist/Concierge, you’ll be the
welcoming face of Berwick BMW, MINI & Motorrad, ensuring every customer
receives a premium experience from arrival through to departure.
Working closely with our Sales and Service teams, you’ll
manage front-of-house operations, assist with customer enquiries, coordinate
service appointments, provide administrative support and help ensure the
dealership operates smoothly and professionally.
This is a varied, customer-focused role that requires
someone who enjoys multitasking, communicates confidently and remains calm and
organised in a fast-paced environment.
Hours: Monday to Saturday 9:00am to 5:30pm, with a rostered
day off
Key responsibilities
- Welcome
all customers and visitors, providing a warm, professional first
impression both in person and over the phone.
- Manage
incoming phone calls and direct enquiries efficiently.
- Support
customers throughout their service journey, including arrival,
communication updates and vehicle collection.
- Liaise
with Service Advisors and workshop staff to communicate customer needs and
updates.
- Coordinate
appointments and assist with customer enquiries.
- Perform
general administrative duties, including mail distribution, ordering
supplies, banking and supporting other departments as required.
- Maintain
presentation standards and ensure reception and customer areas are clean,
welcoming and professional.
- Deliver
exceptional hospitality and customer service at every interaction.
About you
To be successful in this role, you’ll have:
- Previous
experience in a reception, concierge, customer service or hospitality
role.
- Outstanding
customer service and interpersonal skills.
- Excellent
verbal and written communication.
- Professional
presentation and a positive, can-do attitude.
- Strong
organisational and multitasking abilities.
- High
attention to detail and accuracy.
- Confidence
using computers and Microsoft Office.
- The
ability to remain calm and composed under pressure.
- Reliability,
flexibility and a willingness to learn.
- A
current driver’s licence.
Experience within the automotive industry is advantageous
but not essential. What matters most is your commitment to delivering
exceptional customer experiences and your enthusiasm for being part of a
high-performing team.
About Jowett Motor Group
Since 2001, Jowett Motor Group has grown into one of
Australia’s leading automotive groups, representing BMW, MINI, Honda, Audi,
Geely and Chery. Our culture is built on family values, accountability and
continuous improvement. We care about performance, but we care just as much
about our people.
Apply now
Ready to take the next step with Berwick BMW, MINI &
Motorrad?
Apply today and become part of a team committed to
delivering exceptional customer experiences every day.
Learn more about careers at Jowett Motor Group: www.jmgpl.com.au/careers
Diversity & Inclusion
We welcome applications from people of all backgrounds,
ages, genders and cultures.
Pre-employment checks
A National Police Check is required prior to commencement.
