IT Support Specialist

About Us

Jomablue is a premium enterprise event technology company, trusted by some of the world’s leading organisations to deliver complex, high-stakes events. 

With over 25 years in the events industry, that heritage shows in everything we build and every event we deliver. Named ‘Best Event Management Platform’ at the Event Technology Awards and certified as a ‘Great Place to Work’, the recognition reflects what we have always believed: that the people in our team matter as much as the experiences we create for our customers.

Our customers range from global tech giants to iconic Australian brands, and they come back to us because of two things: the quality of our technology and solutions, and the quality of the people behind it. 

We are a close, passionate team of genuine human beings who love what we do. The kind of team where people laugh hard, hold each other to a high standard, and actually want to come to work! 

If you want to do meaningful work, at a company that is growing and continues to prove itself . . . this is your chance.

The Role

The IT Support Specialist reports to the Technology Services Manager and is the engine that keeps Jomablue’s internal technology, systems, and hardware running reliably and securely. This role exists to ensure our team and our event operations are equipped, protected, and continuously improving, supported by strong technical foundations and a relentless focus on doing things well.

This role will manage the systems and devices our people rely on every day; from identity and access, device management, and security and compliance, through to the laptops, event kits, and hardware fleet that power our events on-site. You will spend most of your time supporting our internal teams and will be the trusted point of contact for the technology that underpins how we work and deliver.

Beyond keeping the lights on, this role is one of our internal champions for how we work smarter. You will focus on adopting, building, and embedding AI tools, apps, and automations across functions, helping every team get more done with less friction.

You must be motivated and passionate about great service, with a curious and adaptive mindset toward continuous learning, particularly in adopting and building with AI. Within a small team, you understand that working closely with others and pitching in when necessary helps our team be stronger and reach our goals.

When and Where

This is a full-time role based in our Ultimo, NSW office.

Your Duties

• Provide internal IT support for the Jomablue team, managing tickets within defined SLAs and ensuring a high standard of communication throughout.
• Administer identity and access management including SSO, MFA, and the provisioning and deprovisioning of accounts across our systems, and support Jomablue’s security and compliance posture (e.g. SOC 2).
• Administer our MDM platform across enrolment, configuration profiles, patching, application deployment, and compliance baselines, and manage the full device and hardware fleet.
• Manage new team members onboarding and offboarding end-to-end.
• Oversee equipment setup, procurement, SIM provisioning, and setup guide maintenance in collaboration with the Operations team, and prepare, test, and QA event kits and staff hardware to ensure everything is reliable and event-ready.
• Provide remote and onsite technical support during customer events.
• Be an internal champion for AI adoption, empowering teams across functions to leverage AI tools and automations in their day-to-day workflows.
• Build AI-powered tools and automations to streamline IT operations, onboarding, asset management, and internal support workflows.
• Manage software licences, SaaS subscriptions, and support IT vendor relationships.
• Contribute to playbooks, SOPs, and knowledge base articles, and upskill continuously on new tools, platforms, and security practices.

Skills and Experience

While we list some skills and experience items below, we are focused on finding the right person who wants to learn.

Essential:

• 5+ years’ experience in an IT support, IT operations, or systems administration role, ideally within a SaaS or technology environment.
• Hands-on experience administering an MDM platform (e.g. Jamf, Kandji, Jumpcloud, Microsoft Intune) across iOS, MacOS, Windows and Android fleets.
• Experience with identity and access management, including SSO and MFA, using platforms such as Jumpcloud, Google Workspace or Okta.
• Demonstrated experience managing hardware and device fleets, ideally including physical equipment used in real-world delivery or field environments.
• A focused and adaptive mindset toward AI, both adopting tools built by others and building your own to streamline workflows for yourself and those around you.
• Exceptional customer service and communication skills, including the ability to explain complex technical concepts clearly to non-technical stakeholders.
• Experience managing ticketed support systems and IT documentation.
• Creative and proficient troubleshooting skills.
• Ability to travel both domestically and internationally.

Desirable:

• Scripting and automation experience (e.g. PowerShell, Bash, Python) and familiarity with low-code automation tools such as Zapier.
• Networking fundamentals (Wi-Fi, VPN, firewalls) and experience supporting connectivity in event or field environments.
• Familiarity with security and compliance frameworks and practices (e.g. SOC 2, ISO 27001, ITIL).
• Strong understanding of endpoint security, patching, device compliance, and IT asset management.
• Previous experience supporting event, AV, or production hardware.
• Experience with Zapier, Airtable, Wrike, Miro, Claude and Slack.
• Familiarity with ITIL or similar support frameworks.
• Relevant certifications (e.g. CompTIA, Apple, Microsoft, Okta, or ITIL).
• Previous live event or trade show experience.

The Right Fit

We believe strongly in searching for people that are the right cultural fit for our team. Our competencies are:

• Communication Excellence – Effective communication ensures clarity, builds relationships and drives alignment across teams and stakeholders.
• Collaboration & Teamwork – Collaboration is about working cohesively towards shared goals, valuing diverse perspectives and fostering a sense of team spirit.
• Customer Focus – A customer focused mindset ensures that we anticipate and meet customer needs, creating positive experiences and driving loyalty.
• Problem Solving & Decision Making – Strong problem-solving involves analysing situations, identifying solutions and making sound decisions, often under pressure.
• Dynamic Adaptability – The ability to quickly adjust to changing circumstances, technologies and requirements while maintaining efficiency and effectiveness.
• AI Fluency – Leveraging AI tools effectively and ethically to enhance productivity, improve processes and drive smarter ways of working.

What We Offer

• A commitment to your health and wellbeing, including subsidised access to ClassPass for fitness and wellness activities.
• A dynamic, inclusive workplace where diversity of thought is valued and your development is actively supported through mentorship and feedback.
• Competitive compensation and benefits, reviewed annually to ensure alignment with industry benchmarks and your career progression.
• Dedicated leave days and financial support for approved external training, empowering you to pursue professional development.
• Regular Best Practice Lunch and Learns and knowledge-sharing sessions that promote collaboration and continuous learning.
• A flexible hybrid work model, balancing in-office collaboration with remote work to enhance productivity and work-life balance.
• A strong commitment to diversity, equity, and inclusion, fostering a workplace where everyone feels safe, respected, and empowered.
• Regular team lunches, after-work socials, and team celebrations throughout the year.
• Access to our in-building gym, sauna, and golf simulator.