.About Us
IAG Defence & National Security (DNS) is part of IAG, a specialist advisory firm supporting complex infrastructure, Defence and national security programs across Australia.
Our DNS team works closely with Commonwealth agencies and industry partners to deliver specialist expertise into nationally significant programs. Our success depends on our ability to identify, engage and mobilise highly specialised talent quickly and effectively. IAG is recognised as Veteran Friendly Employer under the Veteran Employment Program. We are seeking a detail-oriented Documentation Quality Officer to support strong documentation governance,
quality assurance, and continuous improvement across the organisation. This role
will contribute to ensuring key business documents are accurate, consistent,
compliant, and fit for purpose.
The Role
The Documentation Quality Officer is responsible for ensuring organisational documentation meets approved standards, governance requirements, and regulatory obligations
The role manages documentation quality standards, conducts quality reviews, supports document governance processes, and promotes continuous improvement in documentation practices across the organisation
The position works closely with business areas, subject matter experts, project teams, and stakeholders to ensure policies, procedures, work instructions, forms, templates, and operational documents are accurate, accessible, and aligned with organisational expectations.
Key responsibilities
Documentation Quality Assurance:
Review organisational documentation for accuracy, consistency, readability, and compliance with
approved standards
Ensure documents adhere to document control requirements, templates, style guides, and governance frameworks.
Conduct quality assurance assessments of policies, procedures, business processes, and operational documentation.
Support document lifecycle management, including creation, review, approval, publication, and archival.
Document Governance and Compliance
Maintain documentation governance frameworks and quality standards.
Monitor compliance with document management policies and procedures.
Support internal and external audit activities relating to documentation and records management.
Continuous Improvement
Identify opportunities to improve document quality, usability, and accessibility.
Analyse documentation review findings and recommend corrective actions.
Support process improvement initiatives to enhance document management practices.
Stakeholder Engagement
Provide advice and guidance on documentation standards and best practices.
Support staff in understanding documentation and quality requirements.
Reporting and Monitoring
Prepare documentation quality reports, dashboards, and performance metrics.
Track document review schedules and compliance activities.
Report documentation risks, issues, and improvement opportunities to management.
About You
- Experience in document control, quality assurance, governance, records management, technical
writing, or a related discipline.
- Strong attention to detail and the ability to identify errors, inconsistencies, and compliance issues.
- Experience reviewing and editing business documentation.
- Strong written communication and document editing skills.
- Ability to interpret policies, procedures, standards, and regulatory requirements.
- Strong organisational and stakeholder engagement skills.
- Experience using document management systems and Microsoft Office applications.
Qualifications
- Certificate IV, Diploma, or tertiary qualification in Business, Quality Management,
Information Management, Records
- Management, Communications, or a related discipline; or equivalent experience
What we offer
With offices in Perth, Brisbane, Melbourne, Sydney, and Canberra, we’re a tight-knit team, working across some of Australia’s most critical infrastructure and Defence projects. We come from diverse backgrounds and pride ourselves on our flexible, supportive and collaborative team culture.
We can offer great work, great people, great culture, great conditions, and an all-round great time, whilst you go about developing a great career in this space.
As part of IAG, you’ll be joining a team of more than 250 professionals’ working across a range of integrated workstreams in a friendly and approachable environment.
