About Us
At Australian Paramedical College (APC), we’re proud to be Australia’s leading provider of vocational education in pre-hospital care. We specialise in equipping students with in-demand skills to strengthen and support Australia’s healthcare network.
Our graduates are industry-ready leaders, excelling as private medics, patient transport officers, or advancing through university pathways to become state paramedics. With nationwide reach, robust employer partnerships, and state-of-the-art training facilities, APC is at the forefront of delivering exceptional education and support.
As a growing and innovative company, we’re expanding into new sectors to continue our mission of helping individuals from all walks of life achieve fulfilling careers.
About the Role
We’re looking for a Student Success Officer who is passionate about supporting people. You’ll be the first point of contact for our students, answering questions, offering encouragement and guiding them through their learning journey.
This role is all about creating a positive student experience, supporting learner engagement, progression and completion – making sure our learners feel supported, confident and focused on achieving their goals.
Key Responsibilities:
• Act as the first point of contact, responding to student enquiries via calls, emails and support platforms, with a strong focus on supporting/advancing student progression.
• Proactively engage with students to address concerns, provide guidance and support engagement and course progression.
• Manage data entry related to student enrolments and course completions.
• Collaborate with internal teams to resolve student challenges and enhance the student journey.
• Advocate for students, ensuring their voices are heard across APC.
• Perform administrative processes and tasks associated with the student journey using internal student support platforms.
About You
To thrive in this role, you’ll need to bring energy, empathy and a student-focused mindset. You’re passionate about and motivated by helping others succeed and bring warmth, professionalism, and initiative to everything you do.
What You’ll Bring:
• Experience in Student support, administration or customer service
• A caring and empathetic nature – you genuinely want to see students achieve their goals.
• Positivity and enthusiasm – helping and motivating others energises you.
• A collaborative spirit – you work well within a team.
• Strong communication and organisational skills to help our learners succeed in their journey
• A pro-active, solutions focused approach – problem-solving is your strength.
• Strong attention to detail – accuracy is second nature to you.
• Adaptability – you thrive in changing environments and processes.
• Outstanding interpersonal skills – you build rapport effortlessly and bring calm to every situation.
• Tech-savviness with a desire to learn and grow.
• Previous experience in customer service, support, or account management roles.
Bonus Skills (Desirable but Not Required):
• Experience in the education sector or working with an RTO.
• Mental Health First Aid certification.
Why Join APC?
At APC, we believe education should be accessible, engaging, and life-changing. We believe in recognising and rewarding the contribution you make every day. Our EVP is built around celebrating your efforts and the impact you have, because your success is our success. We’re a values-driven business that thrives on collaboration, continuous improvement, and making sure great work never goes unnoticed. Here, you’ll find a supportive team that works hard, laughs often, and genuinely cares about the difference you bring.
Ready to Make a Difference?
Apply now and be part of a team that’s transforming education and empowering students to achieve their dreams!
Industry Pathways, trading as Australian Paramedical College, is an equal opportunity employer and welcomes applications from all suitably qualified candidates. We are committed to building a diverse, inclusive and culturally safe workplace that reflects the communities we serve.
We are dedicated to creating an environment where everyone feels valued, respected and supported and where diversity of background, culture, identity and experience is recognised and celebrated. As an education provider, we are committed to maintaining a child safe learning environment that promotes the wellbeing, safety and inclusion of all students, including young people and vulnerable learners.
