Our Role
The HopgoodGanim IT function is transforming, and with most of our 1st level support being provided by our technology partners, this role focuses on service coordination, governance and providing personalised on-site support.
As the on-site representative for technology (IT and AV) in our Perth office, you’ll ensure employees receive effective, timely technology support, acting as the conduit between our people and our support providers, whether that be internal or external. Being the face of IT on the ground, you’ll naturally roll up your sleeves and provide hands-on support where it makes sense, particularly during the transition.
This is a standalone Perth-based role, working onsite five days per week. Your key responsibilities will include:
- Act as the on-site contact for technology assistance, including equipment provisioning and conference room AV setup
- Ensure support requests are logged, triaged and followed through to resolution, escalating where needed
- Track vendor responsiveness and service performance, escalating delays to the Service Delivery Manager
- Draft clear staff communications during incidents and outages, and help coordinate their resolution
- Provide proactive updates to staff on IT issues and changes, and feed business feedback back to IT
- Coordinate onboarding, offboarding and access requests with our support partners
- Maintain IT/AV asset registers, device allocation records and a pool of spare equipment
- Identify recurring service issues and help develop improved processes and support workflows
About you
You’ll have 2–3 years’ experience in IT support, service coordination or helpdesk environments, ideally within legal or professional services, and possess:
- A solid understanding of ITSM principles, including incident, request and problem management
- Experience working with third-party IT vendors or MSPs, including monitoring SLAs and escalating performance issues
- Strong communication skills, with the ability to translate technical issues into plain language
- Demonstrated ability to juggle competing priorities and follow issues through to resolution
- Proficiency with ITSM or ticketing platforms (e.g. ManageEngine, HALO or equivalent)
- High attention to detail across asset registers, documentation and service records
- A proactive, service-oriented approach with genuine commitment to a positive end-user experience
- ITIL Foundation certification, AV support exposure, familiarity with Microsoft 365/Entra ID, and multi-site support experience will all be highly regarded
About us
Regularly featured in Doyle’s Guide and The Best Lawyers, HopgoodGanim Lawyers are recognised as a leading law firm in Australia. Located in Allendale Square, we have a range of benefits waiting for you, including:
- Purchased leave program and a generous parental leave policy
- Employee assistance programs, flu vaccinations, and other initiatives to support your health and wellbeing
- Firmwide events, including mid and end of year celebrations
- Client and recruitment referral incentive schemes
- Flexible work arrangements
- Community service leave, including opportunities to work with the Lifeline WA on Christmas campaigns
If you are someone who takes their work seriously but doesn’t take themselves seriously, someone who looks for solutions rather than problems and someone who never says, ‘that’s not part of my job’, then HopgoodGanim is the right firm for you. Here, you won’t just be a small piece of a big machine; you will be a key and essential part of the team. Every member of our team is focused on the delivery of exceptional outcomes for our clients and on providing a level of service that is second to none. With a unique culture, the firm is recognised as a place where people are supported and enjoy working.
