Home Delivery Service (HDS) – Wetherill Park, NSW
HDS is entering an exciting phase of growth as we continue to expand our national logistics and home delivery network. As a tech-driven logistics company, we leverage data and innovative systems to optimise delivery performance across our network.
We are seeking an experienced State Transport Manager to lead contractor performance across NSW and ensure our network delivers safe, compliant, and high-performing services. This role is ideal for someone who thrives in a logistics environment and enjoys driving performance through strong governance, accountability, and collaboration.
The Opportunity
Reporting to the DC Manager, the State Transport Manager will oversee the performance, compliance, and commercial management of transport contractors operating within the state. You will play a critical role in strengthening contractor accountability, monitoring operational performance,
and driving continuous improvement across the transport network. This role will focus on delivering strong outcomes across Cost, Quality, Safety, and Contractor Compliance.
Key Responsibilities
- Oversee transport contractor performance across NSW, ensuring delivery against operational KPIs including service levels, cost, safety, and quality.
- Monitor and analyse transport data to identify performance trends and drive continuous improvement.
- Manage contractor relationships, performance reviews, and corrective actions where required.
- Ensure contractors meet all compliance requirements, including contractual obligations, licensing, and Chain of Responsibility (CoR) regulations.
- Monitor transport costs and identify opportunities to improve operational efficiency and network performance.
- Work collaboratively with warehouse, routing, and planning teams to optimise delivery outcomes and resolve service issues.
- Lead network route optimisation initiatives to improve delivery efficiency, reduce costs, and enhance service levels across the NSW network.
- Manage transport operations across multiple offsite locations, ensuring consistent performance, compliance, and service standards are maintained at each site.
- Support contractor onboarding, incident investigations, and operational improvement initiatives.
About You
You are an experienced transport or logistics professional who understands how to balance operational performance, contractor relationships, and compliance requirements. You bring a proactive and solutions-focused mindset, with the ability to analyse performance data, address operational challenges, and work collaboratively with contractors and internal teams to deliver strong outcomes.
Ideally, you will have:
- Experience in transport, logistics, or supply chain operations
- A solid understanding of Chain of Responsibility (CoR) and transport compliance obligations
- Experience managing transport KPIs, contractor performance, or service delivery frameworks
- Strong communication and stakeholder management skills
- A practical, hands-on approach to improving operational performance
What We Offer
- A key leadership role within a rapidly growing national logistics organisation
- Competitive remuneration package
- Opportunity to influence and shape state transport performance
- A collaborative and supportive leadership team
