Service Coordinator | Field Service Administrator
Join a well-established healthcare business and play a pivotal role in delivering exceptional service to hospitals and healthcare providers across Australia.
About Hipac Healthcare
Hipac Healthcare is a leading Australian provider of clinical equipment, infrastructure, architectural products and integrated healthcare solutions. We partner with hospitals and health services across Australia, New Zealand and the APAC region to create safe, efficient and future-ready clinical environments.
About the Role
We’re looking for an organised, proactive and customer-focused Service Coordinator | Field Service Administrator to become the central link between our customers, field technicians and internal teams.
This is a fast-paced role where no two days are the same. You’ll coordinate service requests from initial booking through to completion, ensuring technicians are scheduled efficiently, parts are available, customers are kept informed, and service jobs are delivered on time.
We’re seeking someone with experience in field service coordination, maintenance scheduling, control room operations or a similar operational scheduling role who enjoys solving problems, juggling competing priorities and delivering outstanding customer service.
What You’ll Be Doing
- Coordinate service requests from intake through to completion
- Schedule field technicians based on priority, location and availability
- Allocate parts and materials to support upcoming service work
- Maintain accurate job information and workflow management within AroFlo
- Monitor job progress and provide timely updates to customers and internal stakeholders
- Resolve scheduling challenges and respond to changing priorities
- Ensure service documentation is accurate, complete and closed out correctly
- Work closely with technicians, suppliers and internal teams to deliver exceptional service outcomes
What You’ll Bring
Essential
- Experience in a Service Coordinator, Control Room, Maintenance Scheduling, Operations Coordination or similar scheduling role
- Strong working knowledge of AroFlo
- Experience coordinating mobile workforces or field technicians
- Excellent planning, scheduling and organisational skills
- High attention to detail and strong administrative accuracy
- Excellent communication and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
Desirable
- Experience within field service, maintenance, technical services or healthcare
- Exposure to parts coordination, inventory or supply chain processes
- Experience supporting continuous improvement of service operations
Why Join Hipac?
- Stable full-time position with a respected Australian healthcare company
- Supportive and collaborative team environment
- Modern systems and established service operations
- Opportunity to influence processes and improve customer outcomes
- Work that directly supports hospitals and healthcare providers across Australia
- Be part of an expanding Service team with the opportunity to shape your role and grow your career as the team continues to evolve
Apply
If you’re an experienced Service Coordinator with strong AroFlo skills who enjoys working in a fast-paced environment where organisation, customer service and problem solving are valued, we’d love to hear from you.
