Customer Relations Officer

Customer Relations Officer

This is a fantastic opportunity for someone who is passionate about providing exceptional service to customers to join our team. We are seeking someone who is task-focused, highly organized, and able to work both autonomously and as part of our dynamic team.

You will be flexible and reliable, with excellent time management skills and a can-do attitude. We are specifically looking for an individual with great attention to detail and excellent problem-solving skills. What we offer in return is a collaborative and supportive team environment along with a competitive salary.

About Us

HECSA is a family owned and operated medical consumable distributor, based in Tingalpa.

HECSA’s guiding principal is to bring market leading service to the Aged Care, Community, Disability, and Child Care Industry’s.

Every decision we make is focused on solutions that provide better outcomes for our clients. Improving comfort and health is our business.

Key areas of responsibility:

• Processing orders, communicating any relevant follow-up information to customers and providing solutions as required
• Customer contact, whether it be over the phone, electronically or face to face
• Maintaining and updating all customer files and CRM
• Processing account applications, forms and requests.
• Dispute resolution as required
• Focus on “First Call Resolution” strategies for all customer enquiries
• Provide excellence in end-to-end service delivery
• Providing administrative supports throughout our business as required

We are looking for someone who can tick the following boxes:

• Customer service experience
• Self-motivated, highly organized and able to multi-task
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, Teams, etc)
• Amazing phone manner
• Exceptional verbal and written communication skills
• Great time management skills and driven to meet deadlines
• Great eye for detail
• Well developed dispute resolution skills
• Enthusiasm and willingness to learn with a “can do” attitude

Desirable but not compulsory traits you will possess:

• Experience in the healthcare industry (including NDIS) will be highly regarded
• Good understanding of Medical Consumables (Continence, Nutrition, Wound Care etc)

What we are offering:

• Great company culture
• Competitive salary
• Friendly team environment