Customer Relations Officer

This is a fantastic opportunity for someone who is passionate about providing exceptional service to customers to join our team. We are seeking someone who is task-focused, highly organized, and able to work both autonomously and as part of our dynamic team.

You will be flexible and reliable, with excellent time management skills and a can-do attitude. We are specifically looking for an individual with great attention to detail and excellent problem-solving skills. What we offer in return is a collaborative and supportive team environment along with a competitive salary.

About Us

HECSA is a family owned and operated medical consumable distributor, based in Tingalpa.

HECSA’s guiding principal is to bring market leading service to the Aged Care, Community, Disability, and Child Care Industry’s.

Every decision we make is focused on solutions that provide better outcomes for our clients. Improving comfort and health is our business.

Key areas of responsibility:

Processing orders, communicating any relevant follow-up information to customers and providing solutions as required
Customer contact, whether it be over the phone, electronically or face to face
Maintaining and updating all customer files and CRM
Processing account applications, forms and requests.
Dispute resolution as required
Focus on “First Call Resolution” strategies for all customer enquiries
Provide excellence in end-to-end service delivery
Providing administrative supports throughout our business as required

We are looking for someone who can tick the following boxes:

Customer service experience
Self-motivated, highly organized and able to multi-task
Proficient in Microsoft Office Suite (Outlook, Excel, Word, Teams, etc)
Amazing phone manner
Exceptional verbal and written communication skills
Great time management skills and driven to meet deadlines
Great eye for detail
Well developed dispute resolution skills
Enthusiasm and willingness to learn with a "can do" attitude

Desirable but not compulsory traits you will possess:

Experience in the healthcare industry (including NDIS) will be highly regarded
Good understanding of Medical Consumables (Continence, Nutrition, Wound Care etc)

What we are offering:

Great company culture
Competitive salary
Friendly team environment

Health Equip & Consumable Supplies Aust

Company Overview