Parramatta (Sydney) | Full time | Onsite parking provided
If you love solving the hard problems, mentoring others, and being trusted to drive outcomes, you’ll feel at home at HD IT.
We’re an established Sydney MSP based in Parramatta with a strong customer first culture. We hire for attitude and back it with capability, standards, and a team that genuinely supports each other.
We’re looking for a Senior (L3) MSP Engineer with great customer facing skills mixed with strong Microsoft Azure and Modern Workplace experience who enjoys solving complex problems, mentoring others, and delivering quality outcomes for clients.
This is a hands-on senior role covering escalations, project delivery, and presales support.
Why join HD IT?
- Senior L3 role with real technical ownership
- Strong Microsoft Azure, Modern Workplace, Cyber Security and AI focus
- Work with a team that values trust and accountability
- Interesting environments, real project work, and variety across industries
- A culture where contribution is noticed, ideas are welcomed, and standards matter
- Support for ongoing development and certifications (we want you to keep leveling up)
- Parramatta office with onsite parking
What you’ll be doing
- Act as the highest-level escalation point for complex issues and critical incident
- Mentor and guide Level 2 engineers, lifting technical capability across the team
- Deliver projects end to end including Microsoft 365, cloud, and infrastructure deployments
- Support presales activities including discovery, solution design, and technical input into proposals
Core technology experience (preferred)
- Microsoft 365 (Exchange Online, SharePoint Online, Teams)
- SharePoint Online architecture, migration, and governance
- Intune (Endpoint Manager), compliance policies, and application deployment
- Entra ID (Azure AD) identity, access, and conditional access
- Windows Autopilot device provisioning
- Azure core services, networking, server virtualisation, and security best practices
- Essential Eight Assessment and Remediation
- PowerShell Automations
What we’re looking for
- Strong experience in an MSP environment in a Senior (L3) support role
- Proven Modern Workplace and Microsoft cloud experience across multiple client environments
- Confident communicating with clients and translating technical detail into outcomes
- Comfortable balancing escalations, project work, and presales support
Preferred certifications (not mandatory)
- Microsoft Certified: Azure Administrator Associate
- Microsoft SC‑900 (Security, Compliance & Identity Fundamentals)
- Microsoft Certified: Identity and Access Administrator Associate
- Microsoft 365 Certified: Endpoint Administrator Associate
- Microsoft 365 Certified: Administrator Expert / Enterprise Administrator Expert (or equivalent)
- ITIL v4 Foundation
- Any security certifications
Must have
- Valid Australian working rights (minimum 2 years)
- Valid driver’s license and willingness to attend client sites
What you’ll get
- Trusted senior role with real responsibility
- Variety across clients, projects, and technologies
- Support for ongoing training and certifications
- A professional, supportive team culture
- Onsite parking in Parramatta
As part of the final stages of the recruitment process, candidates will be required to undertake a National Police Check.
