We have an exciting opportunity available, for an Account Manager to join our local organisation, operating globally!
About us:
HBT GmbH, headquarters in Luenen, NRW, Germany, is a world-class machine manufacturer and fully integrated single solution provider- specialising in systems and equipment for underground coal mining. The company exports its high-performance longwall mining equipment to all major
mining markets worldwide, strategically located globally in countries including Australia.
The core HBT facilities have the capability for research, development, design, manufacture and testing of longwall mining equipment in-house. All HBT products and systems are produced to the highest standards and compliant with international regulatory requirements.
In addition to machine manufacturing, HBT also manufactures high-quality OE parts and provides world-class support services for their equipment to ensure their customers succeed.
HBT Services QLD is responsible for the overhauls of longwall machinery across QLD and operates under three (3) plants, being Overhauls, Gearbox repairs and Warehouse.
About the role:
The Account Manager’s Key Responsibilities include:
- Managing end-to-end customer relationships across the Queensland Coalfields, delivering aftermarket support and driving customer satisfaction.
- Identifying and pursuing new sales opportunities with existing and prospective mining customers to achieve aftermarket sales targets.
- Monitoring and reporting on coal production, equipment availability and performance across assigned customer accounts.
- Developing customer-focused parts strategies, including forecasting demand, optimising inventory holdings, and supporting new product introductions.
- Preparing sales proposals, quotations and contracts, negotiating commercial terms to secure aftermarket opportunities.
- Analysing parts delivery performance, KPIs and lost opportunities to identify improvements and drive business performance.
- Collaborating with Product Support, Field Service, Sales, Engineering, Overhauls and Supply Chain to maximise equipment uptime and manage parts lifecycle and supersession.
- Leading monthly on-site account review meetings, presenting performance metrics, tracking actions and ensuring timely resolution of customer issues.
- Maintaining accurate records of sales activities, service interactions and customer account information.
- Monitoring industry trends and market intelligence to identify emerging opportunities and support aftermarket growth strategies.
About you:
Essential Criteria:
- High attention to detail and ability to prepare documentation
- Demonstrated ability to maintain confidentiality
- Ability to work with ambiguity
- Experience with HBT Longwall Equipment is highly regarded
- Positive attitude with a can-do mantra
- Strong product knowledge
- Strong communication skills,
- Ability to work with personnel in other regions/countries, work autonomously and prioritize work and travel domestically to distribution network facilities and customer mine sites.
- Willingness to travel and spend time on Customer sites to build strong relationships
- Full NSW or QLD Drivers License
Knowledge & Experience:
- Trade, and/or business qualifications
- Strong customer relationship management.
- 5+ years of experience in customer service, account management or product support.
- Deep knowledge of our product range
- Proficiency in Microsoft Office and other relevant software applications specifically Excel and Word.
Why join us?
We offer a competitive salary package as well as opportunities for professional development and growth. This is a full-time position with career development and progression available. If you are ready to make a meaningful impact and contribute to a positive work environment, we encourage you to apply for this role opportunity.
HBT Services QLD Pty Ltd is an equal-opportunity employer committed to diversity and inclusion within the workforce.
