About Us:
HBH Group is a Brisbane-based hospitality
group operating a diverse portfolio of exciting venues. From neighbourhood favourites
to destination hotspots, we create spaces where people come together to eat,
drink, celebrate, and connect.
Our businesses are united by a shared
commitment to quality, consistency, and genuine hospitality. At HBH Group, we
invest in our people as much as we invest in our venues. We foster a culture of
respect, accountability, and continuous improvement supporting our teams with
clear systems and opportunities for growth.
The role:
We are seeking a driven and hands-on Hospitality Operations & Performance Lead to support the performance, consistency, and operational excellence of our venues across the group.
This role is responsible for ensuring the smooth and high-performing day-to-day operation of assigned venues through visible leadership, strong operational oversight, and a commitment to delivering exceptional guest experiences.
Working closely with venue leadership teams, you will translate business strategy into practical execution, ensuring operational standards, financial performance, compliance, and team culture are consistently upheld across all locations.
This is not a desk-based role success in this position comes from being actively involved in venue operations, leading from the floor, building strong relationships with teams, and ensuring every venue delivers at a high standard every day.
Responsibilities:
- Provide hands-on operational leadership across all venues, supporting live service and acting as a key escalation point for venue managers
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Lead by example on the floor during peak periods and support venue operations where required
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Coach, mentor, and develop venue leadership teams to build capability and future leaders
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Support recruitment, onboarding, training, and performance management processes
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Ensure consistent execution of operational procedures, service standards, and brand expectations
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Conduct operational audits and drive continuous improvement initiatives across venues
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Monitor sales, labour, and cost performance while supporting managers to improve profitability and efficiency
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Ensure compliance with RSA, liquor licensing, food safety, WHS, and all operational compliance requirements
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Oversee stock control, inventory management, ordering processes, and wastage reduction initiatives
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Support effective use and continuous improvement of POS, EFTPOS, loyalty, and reporting systems
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Coordinate and support venue promotions, events, and local marketing activations
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Assist with onboarding new venues and supporting operational projects that improve group performance and scalability
Skills, Qualifications & Key Attributes:
- Relevant hospitality or business qualification preferred
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Current RSA certification or ability to obtain
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Strong understanding of WHS, food safety, liquor licensing, and compliance requirements
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Proven experience in senior hospitality operations across multiple venues
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Demonstrated ability to lead, coach, and develop venue managers and frontline teams
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Strong financial acumen including budgeting, labour management, and cost control
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Experience improving operational performance, efficiency, and profitability
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Confident using POS systems, inventory platforms, and reporting tools
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Strong communication, leadership, and problem-solving skills
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Ability to thrive in high-volume, fast-paced hospitality environments
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Experience with operational improvements, systems implementation, and process optimisation
What we offer:
We value our team and offer a range of
benefits to support your professional growth and wellbeing:
- Competitive salary package based on experience
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Fun, supportive, and passionate team culture
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Staff discounts and perks across hospitality, liquor, and childcare businesses
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Daily food and coffee benefits
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Discounted gym membership
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Ongoing training and professional development opportunities
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Access to Employee Assistance Program (EAP)
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Salary sacrifice options available
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Opportunity to grow with an innovative and expanding business group
Pre-Employment Requirements:
Before commencing employment, successful
applicants will need to provide:
- Verification of identity
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Right to work documentation
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Professional reference checks
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Proof of highest level of education obtained
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Consent to complete background checks
If you think this role may be suitable for
you, please submit a cover letter outlining your experience along with your
resume at your earliest convenience. If you have further questions about the
role, please email torsten@hbhgroup.info
