ABOUT US
Where quality meets authenticity—Hakka is leading the standard in Asian food.
Hakka is a proud Australian success story and a recognised market leader in the Asian food category. With our trusted brands such as Hakka, Vinaco and Chung Yuen, we specialise in delivering high-quality, innovative food products that bring authentic flavours to retail, foodservice and commercial channels nationwide.
Driven by a passion for excellence, we combine strong manufacturing capability with a commitment to food safety, quality, and continuous improvement. At Hakka, we foster a collaborative and fast-paced environment where our people are empowered to make an impact and help shape the future of our growing business.
ABOUT THE ROLE
Are you the kind of leader who spots risks before they become problems? Do you thrive on driving quality, safety, and continuous improvement?
We’re looking for a hands-on QA & Compliance Supervisor to take ownership of food safety, quality systems, and compliance across our manufacturing operations. You’ll be at the centre of it all—leading audits, improving processes, and building a strong quality culture across the business.
You’ll also lead and mentor a dedicated QA Officer, giving you the opportunity to shape capability while staying close to the action.
If you’re passionate about doing things right the first time—and better every time—this role is for you.
KEY RESPONSIBILITIES
Reporting directly to the Manufacturing Manager, you will be responsible for but not limited to:
- Leading and maintaining QA & compliance systems aligned with HACCP, SQF, and regulatory standards
- Managing internal, external, and supplier audits, ensuring ongoing accreditation
- Driving continuous improvement initiatives across production and operations
- Leading root cause analysis and corrective actions for quality and compliance issues
- Overseeing product testing programs (microbiological, physical, chemical)
- Ensuring all product specifications, process controls, and documentation are accurate and up to date
- Championing WHS practices, ensuring systems, training, and records are compliant
- Managing customer complaints end-to-end with timely, professional resolution
- Collaborating cross-functionally with production, engineering, procurement, and NPD teams
- Building and influencing a culture of quality, accountability, and continuous improvement
- Leading, coaching and developing 1 direct report (QA Officer)
WHAT YOU’LL BRING
- Experience in QA or compliance within food manufacturing (frozen food highly regarded)
- Strong working knowledge of HACCP, SQF, and quality systems (SQF Practitioner preferred)
- Proven track record in audits, compliance, and process improvement
- Solid understanding of WHS legislation and practices
- Analytical mindset with strong problem-solving capability
- Confident communicator with the ability to influence and lead teams
- Must be comfortable touching and tasting beef and pork for product testing
WHY JOIN US?
- Take ownership of quality in a high-impact leadership role
- Work with a collaborative, cross-functional team
- Drive real improvements that make a difference
- Opportunity to shape and strengthen quality culture
- Opportunity for 1 day work-from-home arrangement after successful probation period
- Generous staff discounts across our full product range
- Access to our EAP for confidentially counselling and support
Help us raise the bar even higher—join Hakka and take quality to the next level!
