ABOUT US
At Hakka, we are proud to combine authentic Asian heritage with a distinctly Australian identity, leading the Asian foods market in Australia for over 40 years. We offer a comprehensive range of traditional Asian foods to retail, foodservice, and the commercial sectors, featuring some of Australia’s most trusted Asian brands, including Hakka, Vinaco, and Chung Yuen. This dedication has earned us the prestigious title of “Asian Food Experts”.
We’re seeking an enthusiastic and experienced Learning & Development Officer to join our dynamic team on a 6-months full-time fixed term contract, with potential to transition to a permanent full-time role dependent on performance.
This is a hands-on role suited to someone who enjoys working closely with leaders, supervisors and frontline teams to turn strategy into capability and drive measurable performance improvement. If you’re passionate about helping individuals and teams reach their full potential, this is the role for you!
ABOUT THE ROLE
As the Learning & Development Officer, you will be designing, delivering and embedding practical learning solutions that lift the workforce capability, support compliance, and enable operational excellence across a diverse, multi-disciplinary environment.
You will be responsible for, but not limited to:
- Collaborating with relevant managers/supervisors to identify job-specific training needs through skills gap analysis
- Partnering with cross-functional team leaders to assess role-specific training requirements
- Establishing role competency frameworks aligned to operational requirements, SQF/HACCP/WHS compliance, and leadership capability pathways
- Identifying critical capability risks and workforce readiness gaps
- Translating business strategy and S&OP requirements into capability development plans
- Developing and coordinating training programs to address competency gaps, including onboarding, policy compliance, soft skills, and job-specific skillsets
- Creating engaging and interactive training modules tailored to diverse learning styles
- Designing competency assessments to enhance retention and practical application of skills.
- Providing coaching, mentoring, and feedback to trainees, trainers, and supervisors.
- Driving and supporting SOP development and revisions with relevant teams
- Assessing the impact and effectiveness of training programs based on stakeholder, supervisor/manager and trainee feedback
- Updating training materials and methods in response to feedback and change initiatives.
- Ensuring training programs remain aligned with role descriptions and competency mappings
- Ensuring delivered training are within established budget
- Prepare reports on training activities, outcomes, and return on investment (ROI) for senior management
ABOUT YOU
- 2+ years experience in learning and development or a related role
- Experience in FMCG industry (highly regarded)
- Strong skills in designing and delivering engaging training programs
- Excellent communication and interpersonal skills
- Demonstrated experience in conducting a thorough skills gap analysis and competency assessments
- Proficiency with LMS tools that are SCORM 1.2 compliant
- Demonstrated experience in facilitating effective training sessions
- Tertiary qualifications in business, human resources, psychology, education or learning (desirable)
- Previous experience with Employment Hero HRIS and Go1 Learning (highly regarded)
- Strong analytical skills to evaluate training effectiveness and ROI
- A passion for continuous learning and helping others grow
WHAT YOU’LL GET
- Be part of an innovative and supportive team who is passionate about personal growth and development
- Play a key role in shaping the growth and success of our workforce
- Opportunity to work on exciting projects that drive continuous improvement
- Generous employee discounts across our product range
- Access to our Employee Assistance Program (EAP) for confidential counselling and support
If you’re passionate about developing people, driving capability and delivering learning that makes a real difference, we’d love to hear from you!
