Our Member Support Representatives are responsible for providing frontline support across the full membership lifecycle. This great opportunity will see you delivering direct member support across multiple channels, including phone, email, live chat and occasional face-to-face interactions, ensuring members receive accurate information and an excellent service experience.
Examples of your day-to-day activities include:
- Providing advice on becoming a GS1 member, membership pricing and associated costs..
- Providing support and guidance on navigating the member portal and accessing other available resources.
- Supporting members to understand and effectively use the GS1 numbering system.
- Stepping members through the membership termination processes.
- Maintaining accurate member and contact records, including data updates and data cleansing activities.
- Identifying and explaining other relevant GS1 services and features to meet member needs.
We have two opportunities available to join our team:
1 permanent position and 1 maternity leave contract (with view to permanency). Both roles are Monday to Friday with a 1-hour lunch break, with the following shifts available: 9:00am – 5:00pm (1 position) & 9:30am – 5:30pm (1 position).
Who you are…
This role will suit individuals who enjoy an environment of continuous learning, every day will be different, with a variety of questions from our members sure to keep you on your toes. We’re looking for people who love solving problems, connect easily with others over the phone and via email, and thrive on great communication, outstanding customer service, and helping others succeed.
In addition, you will be able to demonstrate:
- Strong computer skills and experience with CRM tools or databases.
- Previous experience supporting customers or members in a fast-paced environment.
- Outstanding attention to detail.
- Professional phone manner and excellent communication skills, both written and verbal, with the ability to build strong rapport both over the phone and via email.
- An understanding of the importance of following standard operating procedures.
- Prior experience in a customer/member support role would be advantageous.
The team…
This is an inclusive and supportive team, where teamwork is valued, and personal growth and development are nurtured. Our manager leads by example and is readily available to support team members at every step of the way. We offer a comprehensive training program that provides detailed and thorough guidance, setting you up for success in your role.
About us…
We’re a not-for-profit organisation that develops and maintains the most widely used global standards for efficient business communication. For almost 50 years, we have been helping more than 25 Australian industries improve the efficiency, safety, and visibility of their supply chains across both physical and digital channels. Joining GS1 Australia means not only becoming part of a thriving, supportive and collaborative workplace culture but also enjoying a range of fantastic benefits designed to enhance your experience.
What we offer:
- 17.5% Annual Leave loading paid in a lump sum at Christmas.
- Purchased leave programs.
- Reward & Recognition and Health & Wellbeing programs.
- Employer funded paid parental leave.
- Paid birthday leave, corporate leave and volunteer leave.
- Learning and development opportunities.
- Employee Assistance Program (EAP).
- Regular company-wide social events, virtual and F2F and an active social club.
GS1 Australia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We recognise that our employees are our greatest resource and our most valuable asset, and we have a strong commitment to promoting a collaborative, passionate, inclusive, and caring working environment.
