Customer Sales Consultant

The Globus family of brands (Gfob) started with a rowboat in Switzerland, transporting visitors across Lake Lugano. Now, 98 years later, we are one of the world’s leading travel companies. We pride ourselves on providing luxurious and unparalleled holiday experiences to travellers searching for deeper connections and enriching experiences. With a range of escorted coach tours, independent city stays, and deluxe river cruising, we cater for all travellers and travel styles.

Your New Role

Based in our Sydney Office, this permanent full-time position is responsible for engaging with direct clients, understanding their travel needs, and providing tailored solutions to their post-reservation enquiries in order to meet and exceed sales targets. Your contributions will directly lead to business generation for the company.

What will you be doing?

• Educate customers on Gfob products, destinations, and promotional activities.
• Understand customer’s travel needs and provide them with product information to match their needs.
• Handle inbound calls and answer email enquiries to generate and increase sales
• Reach and exceed sales targets.
• Build relationships and encourage brand loyalty through outbound calls and email communications.
• Participate in a team roster to cover evenings shifts of 10:30 – 7:00 (one per month) and weekend shifts of 9:00 – 2:00 (one weekend day per month).

What are we offering?

• Staff discounts across the entire Globus family of brands’ coach tours and cruises.
• Incentive program to rewards you for your performance – the more passengers you book, the more you earn!
• Yearly loyalty and milestone rewards.
• Access to exclusive employee discounts – movie tickets, consumer goods, plus much more!
• 4 Bonus days of leave per year.
• Hybrid work model and a centrally-located office with end-of-trip facilities.
• Access to Employee Assistance Program.

What are we looking for?

• Minimum 12 months in a customer service, call-centre environment, preferably in travel.
• Experience in reservations with a sales-focused mindset.
• Proven exceptional experience meeting and exceeding sales targets.
• Strong, confident communication and interpersonal skills to effectively engage with customers.
• Customer-centric, results-oriented, team player with exceptional attention to detail.
• A passion for travel and a good understanding of various destinations.
• Flexibility to work outside standard business hours as required, including occasional evening and weekend shifts.
• Full and permanent working rights in Australia (AU/NZ Citizen or PR only).