Are you ready to advance your career in the utilities
industry with a workplace that values confidence, integrity, and a commitment
to growth?
We’re looking for Quality Assurance specialists with proven
experience in the utilities industry to join one of Australia’s fastest-growing
gas and electricity retailers.
As a key member of the team, you will support service
quality and operational excellence through quality assurance, coaching, and
capability development. Working closely with the Learning & Development
Specialist, you will ensure customer interactions are compliant, aligned with
GloBird’s values, Red Carpet Experience standards, and First Call Resolution
principles. You will also partner with stakeholders to identify improvement
opportunities, strengthen processes, and build team capability through training,
feedback, and coaching.
This on-site role is based in our Ringwood office,
conveniently located near public transport. We foster a collaborative,
supportive environment that encourages innovation, growth, and mentoring.
About the Role
- Deliver GloBird’s Red Carpet customer experience and live our DNA: We Care, We Act, We Improve.
- Review customer interactions to ensure quality, consistency, and compliance.
- Assess the accuracy of customer advice.
- Partner with the Learning & Development Specialist to identify development opportunities, enhance capability, and drive performance improvement across frontline teams.
- Identify trends, risks, and opportunities to enhance customer and business outcomes.
- Partner with leaders and stakeholders to drive continuous improvement.
- Contribute to quality frameworks, reporting, and best-practice processes.
- Foster a positive learning culture that builds confidence and high performance.
- Support frontline teams during peak periods with a hands-on, customer-first approach.
What You’ll Bring
- 2+ years’ experience in Quality Assurance, Compliance, Coaching, Training, or a similar role (Energy/Utilities experience highly regarded).
- Strong communication and stakeholder management skills, with the ability to influence, coach, and engage others.
- Experience analysing data, identifying trends, and driving continuous improvement initiatives.
- Strong understanding of compliance requirements and balancing regulatory obligations with positive customer and business outcomes.
- A collaborative, hands-on approach, with the flexibility to support the broader team during peak periods and changing business needs.
- Strong problem-solving, organisational, and attention-to-detail skills, with the ability to manage competing priorities.
- A commitment to continuous learning and capability development, with the ability to partner closely with the Learning & Development Specialist to build team capability and performance.
- Proficiency in Microsoft Office
- Experience with Learning & Development and Genesys Cloud is desirable but not essential.
What’s in it for you
- Competitive remuneration in line with utilities market standards and performance bonuses
- Permanent full-time employment from day one
- A friendly, supportive, and people-first working environment.
- Career growth opportunities across the broader business
- Catered team meetings, company events, and daily snacks
- Free on-site parking and easy access to public transport.
- Wellbeing initiatives with gym discounts, birthday leave, work anniversary perks, and more.
About GloBird Energy
GloBird Energy is on a mission to revolutionise the energy
industry, striving for a brighter future for both customers and the
environment. Our reputation is built on offering flexible products, competitive
prices, and delivering a red-carpet experience for our customers. Our team is
driven by innovation, collaboration, and our shared values of We Care,
We Act, and We Improve.
Located in the heart of Melbourne’s eastern suburbs
(Ringwood), we offer easy accessibility via public transport, coupled with
convenient onsite parking and regular social activities to foster a vibrant
work environment.
If you’re passionate about growing your career, bringing
integrity and commitment to your work, and solving problems in a dynamic,
customer-first environment, GloBird Energy welcomes you.
