Build relationships. Drive growth. Be part of every build.
Glass Outlet is a national supplier of glass, aluminium and building solutions, supporting trade customers across residential and commercial projects.
As we continue to grow, we are seeking an experienced Account Manager to manage and develop strong relationships with our retail and specialist customers.
Make no mistake – this role offers genuine diversity, autonomy, and the opportunity to drive new business growth. You’ll identify and pursue the right opportunities, delivering the best commercial outcomes while creating long-term value for both customers and the business.
This role will be based in Ipswich at our new branch.
Relationship-led sales are at the heart of this position, with a strong focus on account growth, new business development, customer experience, and long-term partnerships.
About the Role
As an Account Manager, you will be responsible for managing a portfolio of trade and retail customers while identifying opportunities to increase sales, improve service outcomes, and strengthen customer loyalty.
You will work closely with internal teams to ensure customers receive accurate information, timely support, and consistent communication, helping deliver an exceptional customer experience at every touchpoint.
Key Responsibilities
• Manage and build strong working relationships with retail and specialist customers
• Implement sales and marketing initiatives to grow new and existing business
• Act as an escalation point for customer issues, ensuring timely resolution and clear communication
• Promote stock lines, new products and marketing offers to drive sales growth
• Maintain accurate stock information and customer records
• Support retailers with product knowledge and sales training
• Take an action-oriented approach to identifying profitable growth opportunities
• Monitor account performance and proactively grow customer spend
What Success Looks Like
• Strong customer relationships built on trust and reliability
• Consistent achievement of sales targets and growth objectives
• High levels of customer satisfaction and retention
• Proactive identification of improvement and growth opportunities
• A reputation as a trusted advisor to customers and a valued member of the team
Key Competencies for Success
• Proven account management and/or sales experience within a retail or trade environment
• Strong relationship-building and communication skills
• Ability to work independently and manage a customer portfolio – face-to-face engagement is a priority
• Excellent problem-solving skills with a solutions-focused mindset
• Willingness to learn and understand Glass Outlet’s product range and systems
• Flexible, adaptable, and comfortable working in a growing business
• Strong initiative with a drive for continuous improvement
• Commitment to personal development and achieving performance goals
Why Join Glass Outlet?
• National business with strong growth plans and exciting opportunities ahead
• Supportive, values-driven culture where your contribution is recognised
• Opportunity to build long-term customer relationships and make a real impact
• Competitive salary package with performance-based incentives and annual salary reviews
• Enjoy additional lifestyle benefits through salary packaging and novated leasing options
• Ongoing training, development, and career growth opportunities
If you’re a motivated Account Manager who enjoys building partnerships, driving results, and being part of a fast-paced, growing organisation, we’d love to hear from you.
Apply now and help us be part of every build, in every community.
