Position Description
Position:
Elder Care Connector
Location:
Coffs Harbour
Pay structure:
Galambila General Enterprise Agreement 2017
Classification
N/A
Hours per week
38
Responsible to
Elder Care Support Coordinator
Our Values → Respect ↔ Accountable ↔ Inclusive ↔ Compassion ↔ Empowerment
Our Purpose → Culturally appropriate care that ensures the best
possible health and wellbeing outcomes for those on Gumbaynggirr Land
Our Vision → Greater choices for our mob to improve health for
all stages of life
Objectives
The Elder Care Connector is
responsible for building strong relationships with Aboriginal and Torres Strait
Islander Elders, their families, community groups, and service providers to
increase awareness, engagement, and access to aged care services.
The role supports clients to
navigate aged care systems, access culturally safe services, and achieve
positive health and wellbeing outcomes. The Elder Care Connector will actively
promote the program within the community, identify unmet needs, grow and maintain
a sustainable client caseload, and contribute to service planning and advocacy
initiatives.
Role responsibilities
1.Actively promote and provide a
comprehensive, culturally secure, comprehensive primary health care approach to
care, focusing on the individual needs and rights of aged and elderly clients;
2. In consultation, partnership and under direction of Senior Staff
and Health Care Professionals, perform consultations with aged and elderly
clients, including listening to their story, and provide a general health care
service within your scope of practice including:
a.welcoming, caring and engaging
appropriately with clients and community
b.health education, brief
interventions and health coaching for lifestyle and health issues such as
smoking and physical activity;
3. Provide support access to health care services to aged and elderly
clients including:
a.Transporting clients to and from
health appointments and engagement sessions
b.co-ordinating specialist, allied
health and/or specific burden of disease clinics
c.conducting home visits and
outreach when appropriate;
d.client health care co-ordination,
e.assist clients with referrals to
external allied health and community service organisations;
f.identify barriers that may impact
on client’s access to health services and provide feedback to Senior staff and
assist with the implementation of solutions.
g.work collaboratively within
multidisciplinary healthcare teams to achieve better health outcomes for
Aboriginal people and communities, and play a key role in facilitating
relationships between Aboriginal patients and other health professionals; and
h.promote health assessments as an
essential component annual client care.
i.support cross functional collaboration by contributing to
interdepartmental projects, organisational initiatives and continuous
improvement activities as required.
j.Undertake other duties within the scope of the role as reasonably
directed from time to time.
4. Contribute and monitor Aged Care Supports by:
a.active community outreach to
promote aged care services, identify and engage with potential clients;
b.support clients to identify goals
and needs to ensure they get the appropriate level of care and services, which
can include referrals to other specialised services and support;
c.support clients’ aged care needs
through internal referral processes;
d.assist clients with advocacy and
support throughout the My Aged Care registration and review processes;
e.Assist clients to access brokerage
and other relevant support programs, including advocacy, coordination and
navigation of services to address identified care and support needs;
f.Provides support to enable client
access to appointments.
g.Liaises with the aged care team to
continuously review and enhance the role.
h. Develop and maintain strong
relationships with Elders, families, community groups, health professionals,
and external service providers to increase awareness and utilisation of aged
care services.
i.Participate
in community events, outreach activities, and stakeholder meetings to promote
Galambila’s aged care programs and identify potential clients requiring
support.
j.Actively
identify opportunities to increase client engagement and support sustainable
growth of the aged care caseload.
k. Monitor service demand and
emerging community needs and provide recommendations to improve service
accessibility and program delivery.
5.Ensure the confidentiality and
efficient management of client’s medical records by:
a.maintaining client confidentiality
b.upholding the dignity and rights
of clients, carers and families while respecting privacy and confidentiality at
all times;
c.ensure all information is recorded
accurately and maintained in client files;
d.contribute to and write reports,
prepare submissions, and develop patient support letters as required.
6.Understand and be aware of
relevant legislation and workplace policies and procedures as they relate to
Client care such as Privacy Act and Workplace Health and Safety.
Key
Performance Indicators
·Build and
maintain positive relationships with Elders, families, and community
stakeholders.
·Increase
awareness of aged care services through regular outreach and engagement
activities.
·Contribute
to growth and maintenance of an active aged care client caseload.
·Support
eligible clients to access My Aged Care and other relevant aged care services.
·Maintain
accurate records and reporting requirements.
·Contribute
to positive client outcomes and service satisfaction.
Job
Specific Capabilities
•Excellent and strong relationships with the local Aboriginal and
Torres Strait Islander Community
•Good communication and interpersonal skills, with the ability to build
trusting relationships in community.
•Demonstrated understanding of the principles of person-centred care
and trauma-informed practice.
•Demonstrated ability to build and maintain strong community and
stakeholder relationships.
•Strong networking and community engagement skills.
•Ability to promote services and identify opportunities to increase
client participation and program utilisation.
•Understanding of the importance of outreach and relationship-based
engagement in improving access to aged care services.
•Experience working with older people.
•Understanding of the internal ACCHO services available to clients.
•Knowledge of or willingness to learn about the aged care landscape.
•Ability to or willingness to learn how to enter data and reporting.
Demonstrated experience
working unsupervised and as part of a team.
Workplace responsibilities
·Work as a team member, seeking
support, guidance and direction as required;
·Perform any other duties
consistent with the terms of employments as may be directed or implied from
time to time; and
·Participate in staff performance
reviews.
Workplace Health and Safety responsibilities
·Follow defined WH&S and injury
management policies and procedures;
·Take reasonable care for the
safety of others in the workplace;
·Ensure organisational compliance
with any requirements of the WH&S Act and other legislation with regard to
health, safety and welfare in the workplace;
·Not intentionally or recklessly
interfere with or misuse anything provided in the interests of health, safety
and welfare in compliance with the WH&S Act or other legislation;
·Report all accidents or incidents
which did, or could have resulted in, injury to others in the workplace or
damage to property;
·Report all hazards or potential
hazards;
·Be familiar with emergency
evacuation procedures and participate in regular training in safety procedures;
and
·Provide input into regular safety
inspections for their department.
Child Protection Responsibilities
·Be familiar with and adhere to
legislation in relation to Child Protection and comply with NSW Health
Frontline Procedures for the Protection of Children and Young People; and
·Attend training in Child
Protection as required.
Continuous Quality Improvement responsibilities
·It is the responsibility of each
staff member to be aware of the contents of the policy and procedures manuals
and work within the principles contained therein.
·Each staff member is expected to
be committed to quality service and to participate in activities to enhance
continuous quality improvements in the workplace.
Non Smoking Policy
Galambila provides a smoke-free work
environment and promotes a no-smoking culture for staff where they are
encouraged and supported not to smoke.
Capabilities – Elder Care Connector
Please note Galambila Aboriginal Health Service considers that being
Australian Aboriginal is a genuine occupational qualification under s.14 of the
Anti-Discrimination Act 1977 NSW – the successful applicant will need to
provide documentation that they are recognised by the Aboriginal Community
as being of Aboriginal descent.
Essential
Determined: Researches options and sets a clear path; deals with obstacles
and impediments; has clear goals.
Analytical: Presents clear and logical arguments; takes a systematic approach
when building towards improvements.
Flexible:
Adapts to changing circumstances; prioritises work and addresses
what is most important; takes advantage of new and emerging opportunities.
Resilient: Recovers from setbacks; learns from experience and identifies
areas for self-development.
Client
focused: Prioritises needs of clients; aims
for the best outcomes for clients; follows through with commitments.
Collaborative: Works with others to achieve common goals; engenders a spirit of
teamwork; inspires trust.
Supportive: Encourages others to attain goals; listens actively and inspires
confidence; demonstrates empathy when confronted with adversity.
Desirable
- Previous experience in a health or community setting.
- Current ‘C’ Class Driver’s Licence is mandatory for this role.
Employment Arrangements
An
offer of employment is subject to a six (6) month probationary period. Continuation in the role is subject to
funding and satisfactory performance. A
review of performance will be conducted 3 months after commencing. All staff undertake individual Performance
Agreements including regular reviews. Your reporting lines may change from time
to time at Galambila in accordance with operational requirements.
This
appointment is subject to a satisfactory clearance for a police check and a
clearance for working with Children undertaken by the Office of the Children’s
Guardian (NSW).
To apply:
Send a Cover Letter stating what you
would bring to the role and a current resume’
Applications
close Friday, 5pm 17 July 2026
For more information call Jen on 02
66520800 or email HRGalambila@galambila.org.au
