About the role
Join the Fremantle Dockers’ as a Membership Services Officer and on a casual basis where you will be the first point of contact for our fans and members. In additional to the hours in our Membership team, there is additional scope to take on shifts in our Team Store. This is an ideal opportunity for someone who loves customer service and wants variety in a fast-paced, member-facing environment.
What you’ll be doing
- Delivering outstanding service by phone, email and in person
- Processing memberships, renewals and upgrades via Archtics CRM
- Making outbound sales calls to prospective and lapsed members
- Resolving customer queries, escalating issues as needed
- Maintaining accurate database records and reporting
- Once trained, supporting Team Store retail and merchandise
What you will bring
- Previous experience in a customer service or call centre role is desirable
- Strong communication and interpersonal skills with the ability to build rapport with customers
- Excellent problem-solving and conflict resolution skills
- Familiarity with CRM systems and databases is desirable
- Desire to provide an exceptional member experience
The successful candidate will also need to provide a WA Working with Children check.
What we offer
Joining Fremantle Football Club means more than just a job; it means being part of a Club that values its people and strives for excellence. Some of the perks you’ll enjoy as part of the Club include:
- Competitive base salary
- Free car parking
- Service recognition awards
- Partner discounts, and more!
Who we are
The Fremantle Football Club, known as the “Freo Dockers,” competes in both the men’s and women’s Australian Football League (AFL). Recently honoured as a 2025 Employer of Choice in The Australian Business Awards, we are proud to be a values-driven organisation who are committed to enriching our community and making the Freo family proud. Upholding our core values, which we call Anchors, we aim to create a sense of belonging and pride among our members and fans as we work towards a successful future.
What’s next
To apply, please click on the apply button and follow the prompts attaching a current detailed resume and covering letter. We will be actively shortlisting, so please apply without delay!
Our Commitment
At the Fremantle Football Club, we celebrate diversity and foster an inclusive workplace where everyone has an equal opportunity to succeed. We welcome and encourage applicants from all backgrounds, regardless of abilities, sexual orientation, ethnicity, faith or gender.
Unsolicited applications from recruitment agencies will not be accepted.
