Hi there, we’re Five Good Friends, and we’re an approved aged care and registered NDIS service provider. We help our clients live vibrantly in their own homes by wrapping a care team around them and their families. Our technology gently coordinates in the background so care teams can do their best work, and our clients get exceptional outcomes.
Good people using friendly tech is how we do care differently and the reason why we’re invited back into the homes of our clients over 20,000 times a month. We began ten years ago in QLD; today, we provide services in NSW, VIC, and SA too.
We have just placed 1st on the Health Industries list of the 2026 AFR BOSS Best Places to Work list. We were nominated alongside over 700 other organisations across 10 different industries throughout Australia and New Zealand, making this achievement even more special.
We’re looking for 2 IT Support Specialists to join our growing ICT team for a flexible start in early-mid June. We are accepting applications until Sunday, 17th May, 11:59 pm.
About the Role
We’re looking for 2 IT Support Specialists to join our growing ICT team at Five Good Friends.
In this role, you’ll be responsible for delivering reliable, high-quality technical support across the organisation, ensuring our staff have the tools, systems, and access they need to work effectively.
You’ll be part of a small, collaborative team in a modern, cloud-first environment, working across macOS, Microsoft 365, and a range of integrated business systems.
What You’ll Be Doing
- Providing Level 1-2 technical support via Zendesk, ensuring timely and professional resolution of requests
- Supporting internal staff both remotely and in the office with day-to-day IT needs
- Supporting internal staff and, where required, member and helper support requests via our platform, Lookout
- Onboarding new employees, including device setup, provisioning, and system access (MDM via Kandji/Intune)
- Delivering IT inductions for new starters
- Supporting employee offboarding, including access removal and equipment coordination
- Troubleshooting and supporting remote working environments
- Supporting macOS, iOS, and Windows devices across the business
- Administering and supporting Microsoft 365 (Outlook, SharePoint, OneDrive)
- Supporting collaboration tools such as Zoom (Phone, Contact Centre, Meetings)
- Managing user access, permissions, and basic security practices
- Creating and maintaining documentation, guides, and FAQs to improve self-service and team knowledge
- Continuously building your knowledge across systems, tools, and technologies
About You
- You have at least 2+ years’ experience in a Level 1–2 IT support role
- You have strong experience supporting Microsoft 365 environments (Outlook, SharePoint, OneDrive)
- You’re confident supporting macOS and iOS devices (MacBooks, iPhones, iPads)
- You have experience with MDM tools (e.g. Kandji, Intune, Jamf or similar)
- You’ve worked with ticketing systems (e.g. Zendesk or similar) and understand support workflows
- You have experience supporting collaboration tools such as Zoom or similar platforms
- You understand user access management, onboarding/offboarding, and basic security practices
- You’re comfortable working across a range of business systems (CRM, ERP, or similar)
- You’re a clear communicator who enjoys helping non-technical users
- You’re organised, proactive, and able to prioritise effectively in a fast-paced environment
- You’re curious, eager to learn, and enjoy improving processes and systems
- You work well both independently and as part of a small, collaborative team
What’s in It for You
- Competitive salary package that recognises your skills and experience.
- Flexible work options – based in South Brisbane with the ability to work from home a few days per week.
- Annual $500 health and wellbeing allowance.
- Additional annual leave accrual after your second year.
- Access to our Pandemic Leave policy and the option to purchase extra leave.
- Free confidential counselling through our Employee Assistance Program.
- Parental leave top-ups for eligible caregivers, including superannuation support.
- Extend our care to a loved one at a special rate. This family member will receive Care Managed services at Self Managed prices (values vary depending on circumstances)
- A workplace with an employee engagement score 17% above industry average.
- And after 5 years of continuous service – a trip to Okinawa, Japan, the community that inspired Five Good Friends.
How to apply?
Please apply with your CV and cover letter as well as take the time to complete the screening questions when applying. Please do not use AI to answer these questions (we can tell!), and we look forward to getting to know more about you through your application and the process.
