Hi there! We’re Five Good Friends, an approved aged care and NDIS service provider. We help our Members (others call them clients) live vibrantly in their own homes by wrapping a care team around them and their families. Our innovative software coordinates in the background so our teams can focus on what matters most—delivering exceptional care.
We’re proud to be a place where purpose meets impact. Every day, our work contributes to helping people live their best lives, and that starts with our people. As we continue to grow, we’re investing in the systems and people that keep everything running smoothly—and that’s where you come in.
About the Role
We’re looking for a Support At Home Finance Admin Officer to join our Finance team.
Reporting to the Support at Home Accountant, you’ll support the financial and operational administration of the Support at Home program across the full lifecycle of Member funding—from onboarding and subsidy activation through to claiming, contributions, account management, and offboarding.
This is a fast-paced, detail-driven role where accuracy, organisation, and strong follow-through are key to success.
What You’ll Do
- Member Onboarding & Funding Activation
Manage end-to-end financial onboarding for new Members, including verifying funding through My Aged Care (MAC) and Services Australia, and confirming subsidy eligibility and package levels.
- Claims & Funding Management
Monitor funding activation and identify issues where subsidies or package funding haven’t commenced correctly. Investigate discrepancies and ensure accurate, timely claim lodgement.
- Accounts Receivable & Member Contributions
Follow up on Member contributions and overspends via phone and email. Support payment arrangements and maintain strong, professional communication with Members.
- Account Administration & Reconciliation
Maintain accurate Member records across financial systems, MAC, and other platforms. Update payment details (e.g. Ezidebit), support unspent funds management, and assist with account reconciliations and closures.
- Team Support & Queries
Provide support to internal teams with Member funding queries and ensure information is accurate, up to date, and easy to access.
- Compliance & Financial Integrity
Ensure all processes align with Support at Home requirements and maintain a high standard of financial accuracy and compliance.
About You
You’re detail-oriented, organised, and enjoy working with numbers, systems, and processes. You take ownership of your work, communicate clearly, and can confidently manage deadlines in a high-volume environment.
You’ll bring:
- 3+ years’ experience in finance administration, accounts receivable, or a similar role
- Strong understanding of accounting concepts, particularly receivables and reconciliations
- High attention to detail, with the ability to identify and investigate discrepancies
- Experience using Excel and accounting systems (e.g. NetSuite or similar)
- Excellent communication skills when liaising with both Members and internal teams
- Strong organisational skills with the ability to manage competing priorities
- Confidence working to recurring deadlines in a high-volume environment
Bonus points for:
- Experience in aged care, Support at Home, or Home Care Package funding
- Familiarity with My Aged Care (MAC) and/or Services Australia systems
- Experience managing payment platforms such as Ezidebit
What’s in It for You?
The way we work and the perks we offer are designed to help you live a fulfilling life. The work we do is meaningful, and the problems we solve are interesting.
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Flexible working – if Brisbane based – hybrid work options from our South Brisbane HQ, or interstate applications welcome for remote work.
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$500 yearly wellness allowance to support your wellbeing
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Extra time off – additional annual leave after 2 years, plus the option to purchase more leave
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Employee Assistance Program – free, confidential counselling
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Parental leave support, including super contributions for primary caregivers
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Family care benefit – extend our services to a loved one at a special rate
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A genuinely great place to work – with engagement scores well above industry average
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Okinawa trip – after 5 years, we’ll send you to Japan to experience the community that inspired Five Good Friends
At Five Good Friends, you’re among friends. That’s not just a tagline—it’s how we work every day. If you enjoy bringing structure, accuracy, and care to financial processes—and want to be part of a purpose-driven organisation—we’d love to hear from you.
How to apply
Please introduce yourself by applying with your CV and a cover letter telling us why you’re excited about joining Five Good Friends.
We’re grateful for your time and look forward to hearing from you.
Please, no external recruiters or agencies.
