Guest Service Agent

Summary:

Join our team as a Guest Service Agent, where you’ll be the first point of contact for our guests. This role involves providing exceptional customer service, handling inquiries, and ensuring a welcoming atmosphere. Ideal for individuals who thrive in a fast-paced environment and are passionate about hospitality. This role is a live-on position and covers all shifts including overnight shifts (night audit).

Responsibilities:

• Greet and welcome guests upon arrival, ensuring a friendly and professional atmosphere.
• Handle guest inquiries and complaints promptly and effectively, providing solutions to enhance guest satisfaction.
• Manage reservations and check-in/check-out processes efficiently.
• Provide information about hotel services
• Maintain accurate records of guest interactions and transactions.
• Collaborate with other departments to ensure seamless service delivery.
• Assist in maintaining the cleanliness and organisation of the front desk area.
• Manage the ferry service manifest efficiently

Qualifications:

• Previous experience in a customer service role, preferably within the hospitality industry.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficient in using computer systems and hotel management software.
• A positive attitude and a passion for delivering excellent service.
• Flexibility to work various shifts, including weekends and holidays.