Sydney / Hybrid / Full-time (18-month fixed term contract)
Are you driven by a passion for social justice and want to make an impact? Join our team as our Director of Casework and play a key role in systemic advocacy.
About Financial Rights Legal Centre
At Financial Rights Legal Centre (Financial Rights), we are more than just a legal centre. We are a trusted voice for consumers navigating the complexities of financial services, including credit, banking, insurance and debt. Based in Surry Hills, our dedicated team works on the frontlines, providing crucial advice and representation to consumers across Australia. We are actively involved in shaping new laws to protect consumer rights and build a fairer financial future for all. Join us and become an integral part of this vital mission.
The Role
Reporting to the Head of Service Delivery, the Director of Casework will ensure that Financial Rights is well positioned, through litigation and casework, to advance its aims and objectives in order to promote access to justice for low income and vulnerable consumers and to foster new thinking that advances consumer interests.
Key responsibilities include:
- Lead, train, coach and mentor your team and foster a culture with Financial Right’s organisational values
- Ensure the strategic use of litigation in order to effect legislative change and improvements in industry practice for the benefit of consumers
- Design, develop and implement the quality control program and accessibility for the casework practice to ensure high quality casework services are provided
- Maintain quality assurance systems and procedures in accordance with relevant changes to legislation, strategic priorities, consistent themes emerging from client feedback and operational requirements
- Monitor trends within the financial services industry, legislative and other relevant changes and, recommend and/or develop appropriate responses in consultation with policy staff and the Head of Service Delivery
- Provide advice to the Head of Service Delivery from a risk management perspective in relation to strategic risks
For further details on the role please see the job description: Position-Description-Director-of-Casework_May2026.pdf (copy and paste into your browser)
What you bring:
We are looking for a skilled advocate who understands the interplay between financial services law and public policy and the importance of identifying lasting solutions to systemic problems.
- Demonstrated experience in leading legal teams of more than 5 people
- Have expert knowledge in consumer law, especially in relation to credit, debt and insurance
- Have experience in running a legal practice and particularly strategic casework and litigation in the public interest
- Have eligibility to hold a principal legal practicing certificate in the state of New South Wales, as well as at least 5 years post-admission legal practice experience
- Have a keen sense of how Financial Rights can achieve improved access to justice for people experiencing financial hardship
- Be able to effectively lead the team of passionate staff to achieve meaningful outcomes
- Have high ethical standards, be adaptable, flexible and self-motivated
- You will be motivated by the opportunity to make a difference, consistent with Financial Rights mission
- Successful applicants will be required to undergo a National Police Check as a condition of employment
What’s in it for you?
At Financial Rights, we value our team and are committed to providing a rewarding and supportive work environment. The centre offers a dynamic working environment along with a small, friendly and passionate team. We know diversity makes a positive difference, and we encourage people from Aboriginal and/or Torres Strait Islander and other diverse backgrounds to apply.
Rewards and Benefits
- Join a highly engaged team
- Financial Rights can provide an attractive remuneration package relative to the community sector
- Generous Time Off: Enjoy a healthy work-life balance with 4 weeks of annual leave plus an additional 7 gifted leave days per year
- Flexible Work Arrangements: Benefit from a 7-hour workday and a hybrid working model
- Meaningful Impact: Directly contribute to social justice and make a tangible difference in the lives of those who need it most
- Wellbeing Support: Access our confidential Employee Assistance Program for free counselling services
How to apply
Follow the Apply Now link to upload your resume and cover letter outlining your suitability to the role. If you have any questions, please email jobs@financialrights.org.au
Applications close: 14 June 2026
