- Permanent, full-time positions with free onsite parking.
- An exciting opportunity to shape student services, overseeing key student administration and support functions across the entire student lifecycle.
- Be an integral part of Excelsia’s life-transforming global Christian learning community.
About the Role
The Student Services Manager is responsible for leading the delivery of high-quality student administration and support services across the student lifecycle. Reporting to the Registrar, this role oversees student records, enrolment administration, regulatory reporting, student events, compliance
activities, and student progression processes, while providing leadership and development to the Student Services team. The position plays a critical role in ensuring an outstanding student experience, maintaining data integrity, supporting regulatory compliance, and driving continuous improvement in student administration practices.
Primary responsibilities include:
- To assist the Registrar in all aspects of the student services and student administration of Excelsia University College.
- To support delegated reporting requirements to the government and other internal and external bodies as required.
- To manage the Student Services team.
- To provide process, training, management, and administrative guidance and support to the Student Services team.
- To streamline student data and ensure data integrity as well as to arrange and submit student data to peak bodies to facilitate regulatory compliance.
- To manage administration of student participation and attainment, including:
– Student onboarding (post—Admissions team)
– Credit and RPL
– Orientation and progression
– Moderation, qualifications and certification
– Student grievances and complaints
– Integrity and security of student records.
Selection Criteria
Qualifications and Professional Standing:
- Possession of a degree level qualification (or an equivalent combination of relevant experience/training).
Essential:
- Committed Christian involved in a local congregation.
- Previous work experience (3+ years) working in a student administration role or equivalent..
- Experience in a management or team leader position.
- Previous work experience in a higher education environment is highly desirable.
- Proven organisational skills with the ability to prioritise and meet deadlines.
- Technological literacy in a wide range of desktop applications and major database systems to support record keeping, reporting and analysis role requirements.
- Sound understanding of the issues and challenges faced by students, and ability to support students while maintaining equity and compliance.
- Ability to provide strategic direction to ensure the smooth running and continuous evaluation and improvement of student administration.
- Excellent oral and written communication skills, and confidence in presentations.
- Working knowledge of Microsoft Office skills, particularly Word, Excel and PowerPoint.
- Strong data analysis skills to manage data and produce accurate reports.
- Demonstrated high level of interpersonal skills enabling effective liaison with a wide range of people.
- Demonstrated ability coordinate events and programs linked to good outcomes and high engagement.
- An understanding of current and emerging trends in higher education, student wellbeing, and student administration.
- Full Australian Working Rights.
About Us
Excelsia University College was founded in 1983 as Australia’s first Christian arts college and, together with Indiana Wesleyan University, we are part of a global Christian learning community with big plans to take Christian higher education to the next level in Australia and the Asia-Pacific region for undergraduate and postgraduate students.
Excelsia Benefits
- Maximise your “take home” income through our Salary Packaging
scheme.
- Enjoy flexible and family friendly policies, providing generous
leave and working conditions.
- Experience working in a culturally rich environment, with
opportunities to engage in spiritual devotions.
- Upskill with our substantial tuition discount to eligible staff
and their immediate families to study Excelsia courses.
- Our employees have access to earned wages, the ability to save before
you’re paid, financial education and much more.
Learn more about why Excelsia is Great Place to Work ® Certified and why our staff love working at
Excelsia here: https://greatplacetowork.com.au/companies/excelsia-college/
This full-time position is based in Pennant Hills.
How to Apply
If you meet the above criteria, you have a great opportunity to join our Christian community. Please provide your application with resume and covering letter addressing the position criteria via
this website. If you have any queries regarding the position or application process, please contact us
via work@excelsia.edu.au.
This position may be filled as soon as a suitable applicant is found, so early applications are encouraged.
Excelsia University College is a smoke free campus.
