- Rapidly growing Global Company
- Exciting market leading Australian Retail Brand
- Melbourne based role
- Flexible hybrid working arrangements
About us
We are a growing Australian business based in Melbourne’s South East suburbs that creates and manufactures industry leading, award winning baby products for our customers – consumers, retailers and distributors around the world. Our brand name is synonymous with premium quality and reliability, innovative and sustainable products, trend-driven designs, and a reputation for delivering outstanding customer support.
The Position
An exciting opportunity has arisen for an organised and efficient Sales Support Coordinator reporting to our Sales Leader.
The Sales Support role supports the Sales team across B2B, key retail partners, and international distributors by managing day-to-day sales operations, customer communications, reporting, and administrative tasks. This role is designed to free up senior sales leaders to
focus on strategic account management, growth initiatives, and partner
relationships—while ensuring operational excellence across ordering,
forecasting, and customer support.
Key responsibilities in the position will include:
Sales Operations & Admin
- Support processing of sales orders, credits, samples, and
customer requests
- Prepare weekly sales reports, dashboards, and forecasts
- Assist with SKU setup, pricing updates, and product launches
- Coordinate internal communication between Sales, Supply
Chain, Finance, and Marketing
Account Support
- Act as first point of contact for selected B2B customers and
distributors
- Assist with onboarding new accounts (documentation, pricing,
systems setup)
- Support preparation of range reviews, planograms, line
sheets, and presentations
- Track promotions, exclusives, and key retailer requirements
Sales Operation Support
- Support sell-in / sell-through tracking
- Flag risks and opportunities to senior sales leaders
- Problem solve day to day issues
- Coordinate B2B ordering system
Inventory & Supply Coordination Support
- Monitor stock levels and availability
- Coordinate with operations/supply chain to manage demand
planning
- Support Sales & Operations Planning (S&OP) processes
- Identify potential stock shortages or overstock risks
- Assist with allocation of stock for priority customers
Distributor & International Support
- Assist with distributor communications and documentation
- Support pricing, MOQ queries, and order coordination
- Help prepare market toolkits and sales materials
Skills & Experience
What’s on offer
- Exciting opportunity with a Global market leading Australian Brand.
- Flexible working arrangements and conditions from our office in Heatherton VIC.
- 50% discount for staff.
- 40% discount for friends & family.
