Philanthropy Operations & Insights Manager
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Location: Australia-wide
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Term: Ongoing
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Part-time: 30 hours per week (0.8 FTE)
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Remuneration: SCHADS Level 5: $83,559 ($104,449 FTE) + 12% super + 17.5% Annual Leave Loading
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Aboriginal and Torres Strait Islander peoples are particularly encouraged to apply
Job title: Philanthropy Operations & Insights Manager
Reporting to: Head of Development
Environmental Defenders Office (EDO) is the largest environmental legal centre in the Australia-Pacific, dedicated to protecting our climate, communities and shared environment by providing access to justice, running ground-breaking litigation and leading law reform advocacy.
Since time immemorial, First Nations and Indigenous peoples have been taking care of their Countries in Australia and the Pasifik. These deep understandings, knowledges and experiences are critical to maintaining the health and vitality of Australia and the Pasifik’s unique wildlife and ecosystems. EDO respects these great knowledges and strongly believes that EDO cannot achieve a world where nature thrives without working for First Nations and Indigenous peoples.
The opportunity:
This is an exciting opportunity to play a pivotal role in contributing to EDO’s philanthropy capability. Working within a mission-driven organisation, you will help build the systems, insights and processes that enable impactful donor engagement, sustainable growth and meaningful change.
Partnering closely with key stakeholders across the organisation, you’ll lead philanthropy operations, systems and insights initiatives while championing our values of collaboration, inclusion and justice across the organisation.
You will have the opportunity to focus on embedding efficient and effective operational practices that enhance donor stewardship, reporting, compliance and philanthropic impact, contributing to a high-performing and sustainable fundraising function. This is a chance to play a pivotal role in the continued development of an organisation where philanthropy is strategically supported, insights-driven and empowered to deliver meaningful impact.
Candidate Profile:
We are seeking a driven, committed and experienced philanthropy professional to join EDO’s philanthropy team as Philanthropy Operations & Insights Manager. You will bring experience in philanthropy operations, donor insights and fundraising support, with a proven ability to lead operational initiatives and strengthen systems and processes.
As a collaborative and values-driven professional, you will contribute to a positive team culture while supporting meaningful fundraising outcomes and strategic philanthropic growth.
Key Responsibilities include:
The key responsibilities of the Philanthropy Operations & Insights Manager include but are not limited to:
- Own and optimise the philanthropy CRM (currently Salesforce) and systems, ensuring data integrity, usability and alignment with fundraising strategy.
- Oversee accurate gift processing and data management with strong quality control and system integrity.
- Develop and embed scalable fundraising systems and processes for donor lifecycle management, including segmentation, moves management and pipeline tracking.
- Lead automation and workflow improvements to increase efficiency, reduce manual handling and enable scale.
- Deliver dashboards, reporting and forecasting to track income, pipeline health and performance against targets.
- Generate insights to inform strategy and optimise campaigns, appeals and donor journeys.
- Manage and refine the grants and reporting schedule, coordinating workflows, sign-offs and deadlines across teams.
- Identify and implement improvements to enable scale, efficiency and stronger donor outcomes.
- Maintain database relationship management processes, to plan, track and report on donor segments.
- Support the delivery of events (in person and online).
- Assist in the delivery of Philanthropy Appeals and the Annual Giving Program.
- Contribute to prospecting strategy through data analysis and identification of high-value opportunities, including trusts and foundations. Identify and implement continuous improvements to systems, processes and team capability to drive efficiency and stronger donor outcomes.
Key selection criteria:
- Demonstrated experience in philanthropy operations or, fundraising administration or donor services, with the ability to support strategic fundraising initiatives and organisational priorities.
- Experience managing and optimising CRM systems (preferably Salesforce), including maintaining data integrity, gift processing, reporting and donor lifecycle management processes.
- Strong analytical and problem-solving skills, with experience developing dashboards, reporting and insights to inform fundraising strategy, donor engagement and performance tracking.
- Demonstrated ability to develop and improve systems, workflows and operational processes to increase efficiency, scalability and effective donor management outcomes.
- Well-developed communication, interpersonal and relationship-building skills, with the ability to work collaboratively across teams and coordinate competing priorities, deadlines and stakeholder requirements.
Personal qualities and cultural competency
- A champion of the EDO values.
- Strong initiative and self-motivation.
- Commitment to the protection of human rights and the environment.
- A strong sense of ethics and understanding of professional obligations.
- Demonstrated awareness of and sensitivity to the needs and concerns of First Nations and peoples from diverse cultures, backgrounds, and orientations in both the delivery of our work and our internal culture.
- Demonstrated ability to work in a collaborative and team-based environment.
Our Culture and Benefits:
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.
- The chance to be part of the largest environmental legal practice in the Australia-Pacific.
- A very flexible and family-friendly workplace.
- Option to work from home.
- 8 weeks paid parental leave, regardless of gender or carer status.
- 15 days personal/carers leave.
- 20 days annual leave.
- 10 days paid family and domestic violence leave per year.
- 3 days paid cultural leave per year.
- Extra paid leave over the Christmas period.
- Opportunities and encouragement to attend NAIDOC week events.
- ICIP and Colonial Loading protection within employment contract.
- Access to an Employee Assistance Program.
- Ongoing professional development opportunities.
- EDO proudly has a JEDI (Justice, Equality, Diversity, Inclusion) Committee and a Mental Health Ambassador Committee, and has developed a First Nations Program with the aid of indigenous-led consultancies.
- Three Affinity groups for the following: Disability, Global Majority* and LGBTQIA+
*Global Majority is a collective term that first and foremost speaks to and encourages those so-called, to think of themselves as belonging to the majority on planet earth. It refers to people who are Black, African, Asian, Brown, dual-heritage, indigenous to the global south, and or, have been racialised as ‘ethnic minorities’.
Our Values
Commitment – We are committed to; a united organisation, to each other, to collaboration, to justice, to our communities and to creating a world where nature thrives.
Diversity – We are respectful of and welcome diversity of staff, volunteers, offices, environmental regions, communities, stakeholders.
Integrity – We work effectively, efficiently, strategically, professionally, and ethically; “justice is in our nature”.
Vision – We lead change and environmental empowerment using innovation, creativity, and courage.
How to Apply
- Apply via our website or by clicking ‘Apply here’: https://www.edo.org.au/jobs/
- To review the position description, please see this link: https://www.edo.org.au/wp-content/uploads/2026/05/JD-Philanthropy-Operations-Insights-Manager.pdf
If you have queries regarding this advertisement, please contact us at recruitment@edo.org.au
Applications will close at 9:00AM AEST on Sunday, 21 June 2026. Applications will be assessed as they are received so we encourage you to submit your application as soon as possible.
Applications must include a CV and a letter that clearly addresses each of the key selection criteria above.
The Key Selection Criteria show the minimum essential requirements of the position. The desirable criteria outline additional attributes which would enable the successful candidate to perform the role more effectively; they are not essential but may be used to distinguish between applicants during the shortlisting process.
EDO particularly encourages applications from Aboriginal and Torres Strait Islander people, Pacific Island people, people from culturally and linguistically diverse backgrounds, workers of all ages, people with disabilities and people who identify as LGBTQIA+.
Please note: Your application may be considered for future roles at the EDO within the next 12 months without additional advertising. Please notify us in your application if you would not like to be considered for similar roles beyond this recruitment.
If you have any accessibility needs for the recruitment or interviewing process, please let us know in your application or by emailing recruitment@edo.org.au.
Vaccination Requirement
EDO does not have a vaccination mandate. EDO staff have the option to share vaccination details within the EDO HRIS system. EDO will maintain this record of vaccination status of EDO employees; however, if staff do not wish to disclose this information, it will not be enforced.
Working with clients face-to-face:
- EDO works with diverse peoples and groups across the Australian and Pacific communities, including people who are considered a high-risk group in terms of COVID-19.
- In order to ensure the safety of all EDO employees and the people we work with and around, staff visiting overburdened communities are required to take a COVID-19 test three (3) days prior and on the day of travel to the overburdened community.
Other Information
All offers of employment may be subject to satisfactory background checks including a National Police Check, disclosure of previous or current disciplinary action, referee checks, proof of eligibility to work in Australia and qualification checks.
