About the Opportunity
As Entag continues to grow and evolve our Managed Services capability, we are seeking expressions of interest from internal team members interested in progressing into a L2 Support Engineer role.
This role is an excellent opportunity for team members looking to take the next step in their technical career by expanding their troubleshooting capability, increasing customer engagement responsibilities, and supporting more complex infrastructure, cloud and security environments.
The successful candidate will work closely with the ICT Managed Services leadership team and broader teams to deliver exceptional outcomes for our customers while continuing to develop their technical expertise.
What you will do (but not limited to)
- Provide second-level technical support to clients via phone, email, and remote access.
- Diagnose and resolve hardware and software issues in a timely manner.
- Collaborate with the L1 support team to escalate complex issues as necessary.
- Document all support interactions and maintain accurate records of issues and resolutions.
- Assist in the implementation and maintenance of IT systems and infrastructure.
- Participate in training sessions to enhance technical knowledge and skills.
- Contribute to the development of support documentation and knowledge base articles.
What we’re looking for
We encourage applications from team members who demonstrate:
- Strong technical troubleshooting and problem-solving skills.
- Experience supporting Microsoft technologies and customer environments.
- A commitment to continuous learning and technical development.
- Excellent communication and customer service skills.
- Ability to work collaboratively and contribute positively to team culture.
- Relevant technical certifications (or willingness to obtain them).
The ideal candidate may not meet every requirement today but demonstrates the capability, attitude and potential to successfully perform in the role with support and development.
Our selection approach
Applicants will be assessed based on:
- Current capability and experience
- Technical skills and certifications
- Demonstrated performance
- Alignment to our values of Care, Partner, Empower and Elevate
- Potential to successfully transition into the role with appropriate development support
How to apply
To express your interest, please submit an updated resume and a short statement outlining:
- Why you are interested in the role
- Relevant experience and skills
- Any certifications or training completed
- Areas you would be looking to further develop
Applications close: Mon 10 August 2026
For any questions regarding the role, please contact Matt Byrne or People & Capability
