DISABILITY SUPPORT WORKER – COMPLEX / FORENSIC
SUPPORTS
EMPRESS SUPPORT SERVICES
📍 Location:
Northern Suburbs (Donnybrook / Craigieburn Corridor)
💰 SCHADS
Award (Level based on experience) + penalties
🕒 Employment
Type: Casual (structured ongoing roster)
About the
Role
We are seeking reliable and grounded female
Disability Support Workers to join a structured support team for a participant
transitioning into Supported Independent Living (SIL).
You will be working within a low stimulus,
structured environment, supporting a participant with psychosocial and
behavioural needs, with a strong focus on routine, emotional regulation, and
safety.
You will work under the guidance of a Key
Worker and leadership team to deliver consistent, high-quality support.
Participant
Overview
You will be supporting a participant who
presents with:
- Psychosocial
disability with emotional regulation needs
- History
of behaviours of concern (BOC)
- Justice-involved
/ forensic background
- Transitioning
into SIL with a focus on stability and routine
- Preference
for a structured, low-stimulation living environment
Participant-Specific
Requirement (IMPORTANT)
Due to the participant’s individual support
needs, presentation, and Behaviour Support Plan considerations, this role is
suited to female support workers only.
This is to ensure:
- Consistent
engagement and rapport
- Emotional
safety and stability
- Alignment
with Behaviour Support strategies
Key
Responsibilities
Participant Support
- Provide
daily living support (personal care, meal preparation, household tasks)
- Follow
structured routines and support plans
- Support
emotional regulation and engagement in daily activities
- Encourage
independence while maintaining safety and stability
Behavioural Support
- Follow
Behaviour Support Plan (BSP) strategies as directed
- Recognise
early signs of escalation and respond appropriately
- Maintain
a calm, non-reactive approach at all times
- Maintain
clear and consistent professional boundaries
Structure & Consistency
- Maintain
consistent routines across all shifts
- Support
a predictable and low-stimulus environment
- Ensure
clear and effective shift handovers
Health, Safety & Risk
- Follow
all staff safety and risk management procedures
- Maintain
awareness of environmental risks and participant triggers
- Support
a safe environment for both participant and staff
- Utilise
designated safe areas where required
Documentation & Reporting
- Complete
accurate progress notes and reports
- Record
observations (factual, not analytical)
- Report
incidents or concerns promptly to senior staff
Team Collaboration
- Work
closely with the Key Worker and management team
- Follow
direction and contribute to a consistent team approach
- Participate
in training and reflective practice
What We Are
Looking For
We are specifically looking for staff who:
- Have
experience supporting participants with complex behavioural or
psychosocial needs
- Are
confident working within structured environments
- Can
maintain routine, boundaries, and consistency
- Remain
calm under pressure and respond appropriately to escalation
- Are
reliable, accountable, and team-oriented
Essential
Requirements
- Certificate
III in Disability, Individual Support, or equivalent
- NDIS
Worker Screening Check & Police Check
- First
Aid & CPR
- Manual
Handling & Infection Control
- Valid
driver’s licence
- Mental
Health First Aid (or willingness to obtain immediately)
- Strong
communication and documentation skills
Highly
Desirable
- Experience
in forensic or justice-involved settings
- Understanding
of Positive Behaviour Support (PBS)
- Training
in MAPA, CPI, PMAB or similar (de-escalation)
- Experience
in SIL or transitional support environments
Why Join
Empress Support Services
At Empress, we focus on delivering high-quality,
structured support for participants with complex needs.
You will be supported by:
- Strong
leadership and clear direction
- Ongoing
training and development
- A
collaborative team environment
- Consistent
and well-structured support models
Important
Note
This role requires maturity, consistency, and
professionalism. It is best suited to individuals who are confident working in
structured environments and can maintain clear boundaries while delivering
safe, high-quality support.
If this sounds like you, we would love to hear
from you.
Apply now.
