EMPRESS SUPPORT SERVICES Jobs

Who We Are

Empress Support Services is a registered NDIS provider delivering high-quality, participant-centred supports across Melbourne and regional Victoria.

We specialise in:

Supported Independent Living (SIL)

Specialist Disability Accommodation (SDA)

Community access and capacity building

Complex supports, including forensic, psychosocial, and high-intensity care

Our work is structured, intentional, and outcome-focused, supporting participants to build stability, independence, and quality of life.

At our core, we operate with respect, dignity, and accountability not just as values, but as standards in every shift.

Life at Empress

Working at Empress means being part of a structured and supported environment, not just picking up shifts.

You’ll be part of a team that values:

Clear communication

Consistency in support delivery

Professional growth

Accountability and teamwork

We invest in our staff through:

Ongoing training (NDIS Worker Orientation, high-intensity supports, forensic-informed practice)

Hands-on mentoring from experienced leaders and key workers

Structured rosters with consistency for both staff and participants

Exposure to complex and meaningful work that builds real capability

This is not just a job, it’s a place to build real experience in complex support environments.

Why Work With Us

We create an environment where staff feel supported, valued, and equipped to deliver high-quality support.

We offer transparent SCHADS Award rates, with penalties, overtime, and allowances applied correctly. Our team benefits from funded training, ongoing upskilling, and exposure to complex participant supports that build real capability.

Flexible employment options are available, including casual, part-time, and full-time roles across Melbourne and surrounding areas. We provide clear pathways into Key Worker, Team Leader, and House Coordinator positions, supporting long-term career growth.

At Empress, we maintain a structured and supportive culture, with strong leadership, clear expectations, and a team that supports one another. The work is meaningful, supporting participants with complex needs to live safely, build independence, and improve their quality of life.

What Makes Empress Different

Most providers talk about care. We focus on structure, consistency, and outcomes.

Our teams operate within clear routines and support frameworks, guided by behaviour support-informed practice and low-stimulus, safety-focused environments where required. Every setting is supported by strong leadership and ongoing oversight.

We don’t just place staff. We build support systems that work.

Employee Benefits

Staff have access to a 24/7 Employee Assistance Program (EAP) for confidential wellbeing support, along with ongoing training, professional development, and opportunities to work across SIL, SDA, and complex support environments.

Join Our Team

We’re looking for reliable, grounded, and accountable support workers who take pride in delivering high-quality support.

Whether you bring experience in complex environments or are ready to step into that space, you’ll be supported to build real capability and confidence.

Competitive Pay

Above-award mindset with transparent SCHADS Award rates, including penalties, overtime, and applicable allowances — all applied correctly and consistently.

Training & Development

Structured onboarding and ongoing training, including NDIS standards, high-intensity supports, and forensic-informed practice designed to build real, practical skills.