Shift Supervisor (Full-time)

Summary:

As a Shift Supervisor at our restaurant in Ivanhoe, Victoria, you will play a crucial role in overseeing daily operations, ensuring exceptional customer service, and leading a team of crew members. This permanent, full-time position works on a rotating roster, Monday to Sunday, between the hours of 8.30am and 11pm. It will suit applicants that have a passion for cooking food and developing a career in the casual dining setting.

Responsibilities:

• Prepare, cook and serve food according to company SOPs.
• Clean and maintain restaurant areas, machinery and equipment.
• Supervise and coordinate the daily activities of the crew members during shifts.
• Ensure compliance with company policies and procedures, including health and safety regulations.
• Provide training and support to new team members, fostering a culture of teamwork and collaboration.
• Monitor inventory levels and assist with stock management.
• Confidently handle customer inquiries and resolve issues to maintain high customer satisfaction.
• Prepare shift reports, documenting sales and operational performance.

Qualifications:

• Previous experience as a shift supervisor within the retail and hospitality industries.
• Experience in casual dining or QSR preferred.
• Strong work ethic with a committment to 8-10 hour shifts (morning or evening).
• Ability to demonstrate a proactive mindset in day to day operations.
• Fluent in English with excellent communication and interpersonal skills to engage effectively with customers and staff.
• Basic understanding of the Fast Food Industry Award.
• Basic understanding of inventory management and a strong organisational mindset.
• Committed to a 6 month probation period.
• Physically fit and able to work for long periods of time standing.