About EC Carpets
With over 60 years of manufacturing excellence, EC Carpets is one of Australia’s leading producers of premium loop pile carpets for residential and commercial spaces.
We are a business built on integrity, innovation, and people, and we take real pride in creating a workplace where our teams feel supported, valued, and set up for success.
The Opportunity
We are looking for a Customer Care Representative to join our friendly and high-performing team at our Lonsdale office.
This is a great opportunity for someone who enjoys working with people, solving problems, and delivering standout customer experiences every day.
Whether you are just starting out as a recent graduate or bring established customer service experience, you’ll be joining a supportive team where training, development, and culture genuinely matter.
What We Offer
At EC Carpets, we back our people and invest in their growth. You will enjoy:
- Flexible start and finish times
- Extra Day of Leave (EC Day)
- On-the-job training from day one
- Individualised career development support
- Birthday surprises and team perks
- Tenure recognition gifts
- Profit share scheme
- Employee Assistance Program
What You Will Be Doing
As the voice of EC Carpets, you will play a key role in keeping our customers informed, supported, and satisfied. Day to day, you will:
- Respond to customer enquiries via phone and email
- Process orders and coordinate delivery updates
- Resolve issues with a proactive, solutions-focused approach
- Build strong relationships with customers and internal teams
- Ensure every interaction reflects our commitment to service excellence
What We Are Looking For
We are after someone who genuinely enjoys helping people and takes pride in delivering excellent customer service (not just answering phones)!
You will thrive in this role, if you:
- Have full working rights in Australia
- Prior customer service experience will be highly regarded, but not essential
- Enjoy helping people and providing high-quality customer service
- Bring warmth, enthusiasm, and professionalism to your work
- Communicate clearly and confidently via written and verbal channels
- Are highly organised and enjoy solving problems
- Can multitask efficiently in a fast-paced environment
Ready to Join Us?
If you are adaptable, reliable, and motivated to grow, we would love to hear from you!
We are reviewing applications and interviewing as they are received, so don’t wait to apply.
We respectfully ask that no agency applications are submitted.
