At Dental Boutique, we don’t just provide dentistry — we create life-changing experiences. With over 50,000 smile transformations across Australia and New Zealand, we are a premium, award-winning dental group known for exceptional care, innovation, and artistry.
We’re now seeking a Full-time On-site aFront Office Coordinator/Booking Coordinator to join our Chatswood clinic, playing a vital role in managing and optimising patient appointments!
About the Role
As a Full-time Front Office Coordinator/Booking Coordinator, you will be on-site and responsible for managing the clinic’s appointment schedule, ensuring bookings are accurate, well-balanced, and running efficiently each day. You’ll work closely with the front office and clinical teams to proactively confirm appointments, minimise patient cancellations and no-shows, and support smooth clinic operations.
This role suits someone who thrives in a fast-paced, service-driven environment and takes pride in organisation, communication, and attention to detail.
Key Responsibilities
Patient Bookings & Appointment Management
- Schedule and manage new and existing patient appointments with accuracy and care
- Proactively confirm appointments via phone, SMS, and email to reduce patient cancellations and no-shows
- Optimise daily appointment books to maximise chair utilisation and clinic flow
- Manage cancellations and rebookings promptly, ensuring patients feel supported and informed
Patient Engagement & Communication
- Manage inbound and outbound patient communications in a warm, professional manner
- Clearly explain Dental Boutique’s services, processes, and value proposition
- Build rapport and trust, ensuring patients feel confident and cared for throughout their booking journey
Operational & Administrative Support
- Maintain accurate patient records and booking documentation
- Ensure administrative workflows, confirmations, and follow-ups are completed efficiently
- Support front office operations and general administrative tasks as required
Team Collaboration & Culture
- Work closely with Front Office Coordinators, Patient Coordinators, and clinical teams
- Share insights on booking trends and patient needs to support operational efficiency
- Contribute positively to team culture, meetings, and ongoing training
What We’re Looking For
Experience
- Previous experience in a high-volume bookings, scheduling (highly regarded), reception, call-centre, or administration role
- Experience within customer service, healthcare, wellness, or luxury service environments highly regarded
- Confident handling phone calls, scheduling systems, and patient enquiries
Skills & Attributes
- Warm, confident, and professional communication style
- Strong organisational skills, time management and exceptional attention to detail
- Strong book management, appointments scheduling and administration skills
- Proactive, solutions-focused, critical thinking, and able to manage competing priorities
What truly sets us apart are the values that drive everything we do:
- Above and Beyond
Exceed all patients’ expectations
Take initiative and ownership
Pay attention to details
Strive for exceptional outcomes in everything you do
- Excel with Passion and Care
Embrace constructive feedback and continuous growth
Show kindness and empathy to patients and teammates
Bring passion and positivity into your work by loving what you do
- Positivity and Happiness
Treat patients and colleagues with care and respect
Work proactively and independently when needed
Take accountability and follow through with urgency
Contribute positively as a supportive team player
Embracing these values creates a foundation where our people and clients are motivated, valued, and empowered to grow with confidence and well-being.
How to Apply:
If you’re ready to make an impact as a Bookings Coordinator, we’d love to hear from you!
Please submit your resume and a cover letter detailing your relevant experience (we highly regard bookings and scheduling experience)
