Administration & Accounts Assistant

We’re looking for an organised, switched-on Admin & Accounts Assistant to join our team on a part-time basis — 15 to 20 hours per week, Monday to Friday. This role is well suited to someone wanting to work around school hours, with flexibility on start and finish times.

You’ll be the go-to person for customer billing enquiries, accounts receivable, and day-to-day office administration. It’s a varied role where no two days look quite the same.

What you’ll be doing:

• Managing customer invoice and billing enquiries
• Accounts receivable and collections — following up outstanding accounts professionally and persistently
• Responding to internal and external enquiries via phone and email
• General office administration and ad-hoc support for the team
• Maintaining accurate records in our accounting and CRM systems
• Helping keep our processes running smoothly behind the scenes

About you:

• Previous experience in an admin, bookkeeping, accounts or customer service role
• Confident with Xero and the Microsoft Office suite.
• Experience in the telecommunications industry, specifically back of house or billing will be highly regarded but not mandatory as we will provide comprehensive training.
• Excellent written and verbal communication — you’re comfortable having friendly but firm conversations about overdue accounts
• Strong attention to detail and well organised, even when juggling competing tasks
• Self-motivated and able to work independently
• A team player with a positive, can-do attitude