Operational Duty Manager – Front Office

Are you an experienced hospitality professional with a passion for leadership and delivering exceptional guest experiences?

Crowne Plaza Sydney Airport is looking for a proactive and customer-focused Operational Duty Manager to join our Front Office leadership team. In this pivotal role, you’ll oversee the day-to-day operation of the hotel during your shift, ensuring seamless service delivery, supporting your team, and creating memorable experiences for every guest. If you thrive in a fast-paced environment, enjoy leading by example, and have a genuine passion for hospitality, we’d love to hear from you.

What you’ll do:

• Lead the daily hotel operation, ensuring exceptional guest experiences and smooth service delivery
• Supervise, coach and support Front Office and guest service team members
• Prioritise operational requirements while maintaining high service standards
• Develop and motivate your team to achieve outstanding performance
• Act as the hotel’s main point of contact during your shift, making confident operational decisions
• Respond to guest feedback and resolve concerns professionally and efficiently
• Coordinate with all hotel departments to ensure seamless operations
• Monitor and maintain a safe, secure and efficient working environment
• Respond to emergency situations in line with hotel procedures
• Prepare operational reports and provide updates to senior management

What we’re looking for:

• Ideally you have experience in a Front Office Supervisory role and are ready to take the next step in your career or a current Duty Manager looking for some different market exposure
• Eligibility to work full time in Australia
• Ability to build genuine connections with guests and colleagues anticipating their needs & promptly managing enquiries
• Strong attention to detail and ability to work in fast paced environment
• Excellent communication, problem solving, reasoning and motivational skills
• Long periods of standing in the front desk areas and occasional lifting of heavy items
• Working knowledge of hotel property management systems – Opera preferred
• Flexibility to work on a rotating roster including evenings, weekends and public holidays
• First Aid and RSA Certifications are required
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

What we offer:

• Competitive salary and incentives
• Paid Parental Leave
• Birthday leave
• Career development opportunities in a global hotel brand
• Supportive and inclusive team environment
• Great Employee discounts and perks across hotels services with IHG worldwide
• Onsite parking or close to public transport

If you’re ready to take the next step in your hospitality leadership career with one of the world’s leading hotel brands, we would love to hear from you. Apply now and become part of the Crowne Plaza Sydney Airport team.