Support Stores. Shape Standards. Go Further with Crown
If you’re ready to level up your impact in retail operations and leadership support, this is your chance to guide, coach, and uplift multiple stores across your region. Crown Currency Exchange is hiring an Area Manager to deliver operational consistency, strengthen team capability, and support Store Managers in delivering exceptional service, results, and compliance.
Why This Role Matters
You will play a critical part in how we scale performance, not by managing people, but by enabling them. You will coach Store Managers, reinforce Crown’s standards, and help ensure our stores are consistent, customer-focused, and well run.
Why You’ll Love It
● Focus your time on coaching, observing, and strengthening capability
● Enjoy the results of your work as you see members grow and develop over time
● Competitive salary with attractive bonus potential and Crown Awards incentives
● Influence multiple stores and contribute across a high-performing region
● Exclusive staff currency discounts for you and your family
● Be recognised through national awards, peer nominations, and regular feedback
What You’ll Do
● Support capability by helping Store Managers grow their leadership, coaching and customer service skills
● Drive consistency by reinforcing our Royal Sales Process, compliance expectations, and operational standards
● Strengthen execution through observation, coaching, and support across key operational areas
● Provide insights to your Regional Leader to inform performance conversations and regional actions
● Encourage excellence by identifying coaching opportunities and highlighting team success
● Support stores within the greater North and North West area of Melbourne with limited travel to Adelaide and Hobart
● Work alternate Saturdays building store capability and as point of contact for escalations across the region.
What You Bring
● Multi-site, field-based, or operational support experience in retail, hospitality, or financial services
● Strong coaching and communication skills with a practical mindset
● Confidence interpreting reports, tools, and store-level KPIs to guide your support
● A solutions-focused approach to compliance, service, and standards
● Comfort working independently and spending most of your time in stores
● A commitment to role modelling Crown’s values every day
About Crown Currency Exchange
Crown Currency Exchange has been helping Australians get more from their travel money for over 20 years. With more than 65 stores across the country, we offer expert advice, competitive rates, and genuine service from real people. Our people-first culture and local expertise are what make us Australia’s most trusted FX provider.
Ready to Support Our Stores and Go Further?
We want to hear from you. Apply now with your resume and cover letter.
Please note: Successful candidates will be asked to provide a police check.
