Crop Shop Boutique (CSB) is a fast-growing Australian e-commerce brand redefining athleisure since its launch in 2019 by Rachel Dillon. With a mission to empower women worldwide, CSB blends style, function, and confidence in every piece we create. Our team thrives on relentlessly raising the bar, being perfectly practical, and being unapologetically fearless.
About the Role
The Senior Logistics Manager is responsible for leading CSB’s end-to-end logistics strategy and execution across inbound, outbound, warehousing, freight, and fulfillment operations. This role ensures our customers receive a seamless post-purchase experience while enabling the business to scale efficiently and profitably.
This leader owns logistics performance across all channels and markets, balancing operational excellence, customer experience, commercial outcomes, and team capability. They are highly analytical, solutions-oriented, and thrive in fast-paced, high-growth environments.
Key Responsibilities
- Own and lead end-to-end logistics operations including inbound freight, warehousing, fulfilment, outbound shipping, and returns management.
- Develop and execute logistics strategies that support CSB’s growth plan.
- Partner with freight forwarders to optimise customs clearance, duties management, and delivery accuracy.
- Work with factories to ensure accurate, timely shipment reports and proactively address variances with Product and warehouse teams.
- Collaborate with CX and Operations teams to enhance the DTC delivery experience.
- Regularly evaluate and adjust shipping rate structures across Shopify stores.
- Own inventory management processes across all fulfilment centres and Shopify stores.
- Monitor and optimise the performance of vendors, including domestic and international fulfilment centres, against SLA/KPI metrics.
- Own the design and management of domestic and international returns processes.
- Lead relationships and performance management across 3PL partners, freight providers, and external logistics vendors.
- Negotiate contracts, service agreements, and pricing to ensure value and service excellence.
- Proactively manage escalation pathways and contingency planning.
- Partner closely with Product, Planning, Retail, Customer Experience, and Finance teams to align logistics with business priorities.
- Support new product launches, campaigns, and retail activations with operational readiness planning.
- Build and maintain advanced reporting on logistics KPIs and provide business insights.
- Establish strong operational rhythms, reporting cadence, and accountability mechanisms.
- Lead continuous improvement initiatives.
- Build scalable SOPs and governance frameworks across all logistics functions.
- Lead, coach, and develop a high-performing logistics team.
- Support succession planning and future capability growth within the team.
About You
- Bachelor’s degree in Business, Supply Chain, Logistics, or related field.
- Excellent working knowledge of eCommerce logistics best practices.
- System expertise: Shopify, Netsuite, Xero, Logixboard, Google Suite
- Significant leadership experience in logistics, supply chain, or fulfilment management within retail, eCommerce, or consumer goods
- Proven experience managing 3PLs, freight partners, and warehousing operations
- Strong commercial acumen and financial literacy, including budget ownership and cost optimisation
- Excellent analytical and problem-solving capability with strong systems thinking
- Highly organised with strong execution discipline and prioritisation ability
- Calm and decisive leader with strong judgement under pressure
- Experience in high-growth, fast-paced environments preferred
- Excellent communication, interpersonal, and stakeholder management skills.
Why Join CSB?
- Hybrid work model – balance of in-office & WFH
- Short Term Incentive Program
- Parental leave package for both parents
- State-of-the-art gym at CSB HQ
- Competitive staff discounts
- Be a part of our mission to empower women worldwide
- Exciting team events & initiatives
How to Apply
If you’re ready to contribute to CSB’s mission and growth, we’d love to hear from you! Join in empowering women worldwide, CSB style. To apply, please submit your resume and cover letter via the job board only (direct applications via email or LinkedIn messages will not be accepted). For further information, please reach out to Dylan Anger at dylan@cropshopboutique.com.
