AI Job Summary

Experience managing a portfolio of client and stakeholder accounts as primary point of contact.
Experience building and maintaining relationships with local councils, contractors, and stakeholders.
Understanding of governance, legislation, and compliance frameworks; ability to ensure compliance.

Role Type

On-site • Permanent • Full-time • Mid-level Senior

Pay Rate

$70 AUD – $80,000 AUD (Annum)

Description

Local Government Account Manager

Location: Eastwood (SA) or Melbourne (VIC) Type: Full-time

About the Role

We are seeking an experienced and customer-focused Local Government Account Manager to manage and grow key stakeholder relationships across our client portfolio.

This role is responsible for overseeing account performance, coordinating service delivery, and ensuring compliance with relevant legislation, policies, and procedures. You’ll act as a trusted advisor, balancing commercial outcomes with public sector accountability and community expectations.

Key Responsibilities

Manage a portfolio of client and stakeholder accounts as the primary point of contact
Build and maintain strong relationships with local councils, contractors, and stakeholders
Coordinate service delivery to meet agreed service standards and outcomes
Monitor account performance, identify risks, and implement improvement strategies
Ensure compliance with relevant legislation, governance, and client policies
Prepare reports, briefings, and correspondence for senior stakeholders
Resolve escalated issues and complaints professionally and efficiently
Contribute to continuous improvement initiatives and best practice delivery

About You

You bring strong stakeholder management capability and experience working within regulated or public sector environments.

What you’ll bring:

Experience in account management, relationship management, or stakeholder engagement
Understanding of governance, legislation, and compliance frameworks
Strong written and verbal communication skills
Ability to manage competing priorities and deadlines
High level of professionalism, integrity, and discretion

Nice to have:

Experience within local government or public sector
Knowledge of Australian legal or compliance processes
Understanding of council or revenue-related functions
Relevant tertiary qualification (Business, Public Administration, or similar)

What We Offer

Supportive and collaborative team environment
Ongoing professional development and career growth opportunities
Competitive salary and benefits

Account Manager