Who you will be working for
CRANAplus is grassroots, not-for-profit, membership-based organisation that was founded in 1983.
We provide a wide range of services, support and opportunities for nurses, midwives and other health professionals, to ensure the delivery of safe, high-quality primary healthcare to remote and isolated areas of Australia. Recognising the unique demands placed on the remote and isolated health workforce, CRANAplus have developed a suite of services for nurses, midwives, other health professionals and their families including;
● the provision of free 24/7 confidential telephone support
● the delivery of face to face, online and webinar courses tailored to rural and remote health practice.
● wellbeing workshops, guides and newsletters
● scholarships for undergraduate and postgraduate students
● grants for professional development opportunities
● advocacy through our links with the government.
CRANAplus is a values-led organisation. For further information on the organisation’s values and strategic direction, please visit: https://www.crana.org.au/who-we-are/strategic-direction/
How you will make a difference
You’ll make a difference in this role by; Providing effective and quality services in both administrative, supplier bookings & travel support functions of the position in order to support the wider education team.
What you will be doing (Responsibilities and Duties)
- Assist with course schedule development once locations are selected, ensuring venues are accessible, available and cost‑effective for bookings.
- Conduct reasonable venue, catering and accommodation scoping at least annually (or as required) to ensure CRANAplus engages the most suitable and cost‑effective suppliers for education courses.
- Complete supplier bookings for all Education Services face‑to‑face courses across Australia, including venues, catering and accommodation.
- Capture and record booking data, including what was booked, associated costs, limitations, and any relevant notes.
- Manage car hire bookings across education team and ensure invoices are followed up.
- Maintain the Events workspace in Dynamics 365, ensuring all venue, catering and accommodation information is accurately recorded once booked.
- Obtain venue checklists and ensure all required information is captured and uploaded into Dynamics 365 to support effective course delivery.
- Upload all relevant documents into Dynamics 365 for team access, including travel itineraries and booking confirmations.
- Ensure supplier invoices are obtained and uploaded into the CRANAplus finance system in a timely manner for payment processing.
- Manage the taxi voucher supplier for the Education team, including coordinators, managers and facilitators.
- Maintain respectful, professional and open communication with suppliers to support strong ongoing relationships.
- Confidently negotiate the best possible rates and packages with suppliers, particularly for regular venues and delegate packages.
- Assist with private course bookings on a needs basis.
- Undertake general administrative duties as required, such as minute taking, agenda preparation, answering enquiries, supporting other Education Admin staff, and providing leave coverage. This requires learning other systems.
Your areas of knowledge and expertise
Qualifications / Registrations:
Desirable
- Cert IV Business Administration (or similar).
Experience:
Essential
- 3-5 years’ experience in office administration or equivalent combination.
- Experience working in a high-volume environment, with excellent organisational skills, and proactive approach to managing workloads and demonstrated ability to establish priorities and solve problems.
- Capacity to build and maintain productive relations within CRANAplus teams with people of diverse backgrounds and interests.
Desirable
- Experience working in a health/medical organisation or completion of a medical terminology course.
- Experience in supplier and/or travel bookings in a similar position
Knowledge/Skills
Essential
- Demonstrated high level of proficiency with computer software systems including Microsoft Software Applications and data systems.
- A high level of commitment to confidently, sensitivity, professional boundaries and ethics, and a commitment to a fair and inclusive workplace environment
- Demonstrated knowledge and application of culturally safe practices, and the ability to work respectfully, effectively, and collaboratively with First Nations People and communities.
- Interpersonal skills and ability to relate to and communicate effectively with others to develop working relationships with a wide variety of internal and external stakeholders.
