📍 Bundall, Gold Coast HQ
⏰ Full-Time | Monday to Friday, 9am – 5pm
Looking for your next career move?
Whether you’re an experienced administrator ready for a fresh challenge, a customer service superstar looking for something more meaningful, or simply searching for a workplace you’ll genuinely enjoy being part of, we’d love to hear from you.
At CPAP Direct, we’re helping Australians sleep better and live healthier lives. With over 20 stores nationwide and a growing online presence, we’re the leading destination for sleep health solutions across Australia.
But what really makes us special?
Our people!
We’re passionate about what we do, but we don’t believe work needs to be serious all the time. We celebrate wins, support each other through challenges, share plenty of laughs along the way, and genuinely enjoy coming to work each day.
If you’re looking for a team that’s driven, supportive, collaborative and knows how to have fun while getting things done, keep reading.
What you’ll be doing:
No sleep industry experience? No problem.
We’ll provide full training and support from day one.
You’ll help coordinate patient bookings, manage referrals, support our diagnostic services team, and communicate with patients, healthcare professionals and internal teams.
You’ll be the friendly voice on the phone, the organisational superstar behind the scenes, and an important part of helping people take positive steps towards improving their health and wellbeing.
No two days are exactly the same—and that’s exactly how we like it.
You’ll thrive here if you:
✔ Love being organised and keeping things running smoothly
✔ Enjoy helping people and creating positive experiences
✔ Have a great phone manner and strong communication skills
✔ Like variety and can juggle multiple priorities
✔ Bring positive energy wherever you go
✔ Enjoy being part of a team that supports each other
✔ Can have a laugh while still delivering exceptional work
✔ Are eager to learn, grow and take on new challenges
What we’re looking for:
We’re much more interested in attitude than industry experience.
You might come from administration, retail, hospitality, reception, healthcare or customer service.
What matters most is that you’re someone who:
- Takes initiative
- Learns quickly
- Pays attention to the details
- Is tech-savvy or comfortable learning new systems
- Works well independently and as part of a team
- Treats people with kindness, empathy and respect
- Brings enthusiasm and positivity to everything you do
Our Values:
At CPAP Direct, our values aren’t words on a wall—they guide how we work, support each other and show up every day.
💙 Passion
💙 Empowerment
💙 Openness
💙 Playfulness
💙 Leadership
💙 Excellence
We’re looking for people who connect with these values and want to be part of a culture where they genuinely matter.
Why people love working here:
⭐ Above-award salary
⭐ Hybrid work opportunities
⭐ Genuine career development and growth
⭐ Leaders who trust and empower their teams
⭐ A supportive, inclusive and down-to-earth culture
⭐ Work that makes a real difference in people’s lives
⭐ Plenty of variety and opportunities to learn
⭐ A team that celebrates success and enjoys the journey
A quick heads-up:
We’re a team that values trust, accountability and initiative.
If you prefer constant supervision or need someone checking in every hour, we might not be the right fit. We empower our people to own their role, contribute ideas and make an impact.
We’re growing, evolving and always looking for better ways to do things. If you’re adaptable, curious and enjoy positive change, you’ll fit right in.
Sound like your kind of workplace?
Opportunities at CPAP Direct don’t come around often.
If you’re excited about joining us, we’d love to hear your story.
A personalised cover letter isn’t required, but it definitely helps you stand out. Tell us:
- What motivates you at work
- Which of our values resonates with you most
- Three reasons why you think we’d make a great team
If you’re looking for more than “just a job” and want to be part of a team where your contribution matters, we’d love to hear from you.
