HAY Assistant Store Manager

About HAY

Founded in Denmark in 2002, HAY is a globally recognised design brand known for creating contemporary furniture, lighting and accessories that are functional, accessible and beautifully designed. Working with some of the world’s most talented designers, HAY blends Scandinavian design principles with modern manufacturing and innovation to create pieces that are relevant, enduring and joyful.

HAY’s philosophy is simple: good design should be available to everyone. The brand is celebrated for its bold use of colour, playful approach to form, and commitment to quality and sustainability — making it a favourite among design lovers and industry professionals alike.

About the opportunity

As the HAY Assistant Store Manager, you will help the store manager lead the day-to-day operations of our HAY retail showroom, ensuring an exceptional customer experience while driving sales performance and team engagement. You will be hands-on in the showroom, leading by example, nurturing client relationships, and maintaining the high visual and service standards that HAY is known for.

This role is ideal for a confident retail leader with a passion for design, people and premium customer experiences.

How you will contribute

·Motivating the retail team to deliver outstanding customer service

·Assisting with day-to-day store operations

·Consulting with retail clients and providing tailored product solutions

·Building and maintaining strong relationships with repeat clients and design professionals

·Promote strong sales by leading by example; strong and positive communication with clients

·Maintaining store visual merchandising standards

·Overseeing quotes, sales orders and follow-up of client enquiries

Benefits & perks

·Work with an iconic, internationally recognised design brand

·Be surrounded by world-class contemporary furniture and accessories

·Creative, design-focused retail environment

·Opportunity to build relationships within the A&D community

·Supportive and collaborative team culture

·Competitive remuneration based on experience