Control Room Operator

Control Room Operator – Join Cornerstone Parking

Are you an experienced contact centre professional looking for a fresh challenge in a fast-paced, tech-driven environment? Cornerstone Parking is seeking a confident and customer-focused Control Room Operator to be the voice and eyes of our operations.

About the Role As a Control Room Operator, you’ll play a critical role in monitoring parking sites, responding to customer enquiries, and ensuring smooth day-to-day operations. This role is perfect for someone who thrives in a contact centre environment and enjoys problem-solving in real time.

Key Responsibilities

• Monitor live CCTV and parking systems across multiple sites
• Handle inbound and outbound calls with professionalism and empathy
• Assist customers with parking enquiries, payments, and technical issues
• Respond quickly to incidents and escalate when required
• Maintain accurate records and logs of all interactions
• Work collaboratively with field staff and management teams

What We’re Looking For

• Previous experience in a contact centre, call centre, or customer service role
• Strong communication skills with a calm and professional phone manner
• Ability to multitask and stay composed under pressure
• High attention to detail and problem-solving ability
• Comfortable using multiple systems and technology platforms
• Availability to work rotating shifts (including evenings/weekends if required)

Why Join Cornerstone Parking?

• Supportive team environment with full training provided
• Opportunity to transition your contact centre skills into a new industry
• Stable, growing company with career progression opportunities
• Modern control room environment with advanced systems

Ready to Apply? If you enjoy helping people, thrive in a fast-paced setting, and want to take your contact centre experience in a new direction, we’d love to hear from you.

Apply now and be part of a team that keeps things moving.